Solution Architect

Synoptek; Ahmedabad District; Hybrid; INR 1,500,000 - 2,100,000; Full time

Benefits offered by this job

Now Assist

AI

Job summary

Synoptek in Ahmedabad and Pune seeks a senior ServiceNow consultant with 10–12 years of experience to deliver expert consulting and development services, ensuring high-quality outcomes and client satisfaction.

You will lead multiple projects, mentor teams, apply Agile methods, keep up with platform releases, and create thorough process documentation while educating clients on maximizing ServiceNow value.

Qualifications

• 10–12 years of relevant experience.
• At least 7 years ServiceNow consulting experience.
• 4+ years leadership/mentorship experience.
• 4+ years customer-facing project management experience.

Responsibilities

• Provide expert ServiceNow consulting and development services to clients, ensuring high-quality deliverables and customer satisfaction.
• Stay up-to-date with the latest ServiceNow product developments, releases, and certifications to effectively advise clients on best practices and recommend suitable solutions.
• Demonstrate proficiency in Agile development methodologies, applying them to ServiceNow projects for efficient and iterative delivery.
• Create comprehensive documentation for processes and workflows, ensuring accuracy, clarity, and adherence to industry standards.
• Act as a key team member on multiple projects, collaborating with cross-functional teams to meet project objectives and deliverables.
• Lead and manage multiple projects, providing effective project management oversight, including planning, resource allocation, risk management, and timely delivery.
• Conduct educational sessions for clients to increase their understanding and utilization of the ServiceNow platform, driving adoption and maximizing its value.

Skills

ServiceNow consulting

Leadership/mentorship

Client-facing PM

Agile methodologies

Tools

ServiceNow platform

Job description

Job Description

Customarily has at least 7 years of ServiceNow consulting experience with in-depth knowledge of the ServiceNow Platform in one or more of the following: ITSM, ITOM, CMDB, SPM, HRSD, or CSM

• Customarily has at least 4 years leadership and/or mentorship experience
• Customarily has at least 4 years of customer facing project management experience

Mandatory Skills

ServiceNow consulting experience with in-depth knowledge of the ServiceNow Platform in one or more of the following: ITSM,ITOM,CMDB,SPM,HRSD,or CSM

Role

Provide expert ServiceNow consulting and development services to clients, ensuring high-quality deliverables and customer satisfaction

• Stay up-to-date with the latest ServiceNow product developments, releases, and certifications to effectively advise clients on best practices and recommend suitable solutions.
• Demonstrate proficiency in Agile development methodologies, applying them to ServiceNow projects for efficient and iterative delivery.
• Create comprehensive documentation for processes and workflows, ensuring accuracy, clarity, and adherence to industry standards.
• Act as a key team member on multiple projects, collaborating with cross-functional teams to meet project objectives and deliverables.
• Lead and manage multiple projects, providing effective project management oversight, including planning, resource allocation, risk management, and timely delivery.
• Conduct educational sessions for clients to increase their understanding and utilization of the ServiceNow platform, driving adoption and maximizing its value.

Location

Ahmedabad, Pune

Desirable Skills

Now Assist,AI

Experience

10 to 12 Years