Software Tooling Support Engineer

Philips Lighting Spain SL.; Bengaluru; On-site; INR 1,200,000 - 3,000,000; Full time

Job summary

Signify is seeking a Software Tooling Support Engineer to drive operational excellence across our software engineering tooling ecosystem used by R&D teams. You will partner with engineering stakeholders to optimize platforms like Jira, Confluence, GitHub, Jenkins, and more, delivering continuous improvements and efficient tooling solutions.

As a senior functional specialist, you will lead incident resolution, configuration changes, platform upgrades, and automation initiatives to improve

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering or a related discipline.
• 5+ years of experience in software tooling support, application management or software engineering environments.
• Experience supporting enterprise-scale software engineering tooling and platforms.
• Strong understanding of software development processes, DevOps practices and CI/CD environments.
• Proven experience driving application improvements, automation initiatives or platform optimization activities.

Responsibilities

• Act as a specialist for assigned software engineering tools and platforms.
• Ensure supported platforms remain reliable, efficient and aligned with engineering needs.
• Drive analysis of usage patterns, recurring issues, and stakeholder feedback to identify improvement opportunities.

Skills

SDLC

Agile

DevOps

CI/CD

Troubleshooting

Automation

Stakeholder management

Problem solving

Operational excellence

Knowledge sharing

Education

Bachelor’s degree in Information Technology, Computer Science, Engineering

Tools

Jira

Confluence

GitHub

Bitbucket

Jenkins

Bamboo

Artifactory

Job description

About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we’re breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond. At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career. Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world. More about the role

Job Summary

Responsible for driving operational excellence and continuous improvement across the software engineering tooling ecosystem used by R&D teams across the organization. The role acts as a senior functional specialist for software development and DevOps tooling and helps ensure that shared engineering platforms remain efficient, scalable, and aligned with the evolving needs of engineering teams. Examples of supported platforms include Jira, Confluence, GitHub, Bitbucket, Jenkins, Bamboo, Artifactory and other software engineering, DevOps, and developer productivity tools. The Software Tooling Support Engineer partners with engineering stakeholders, architects, support teams, and suppliers to optimize platform usage, translate engineering needs into effective tooling solutions, and deliver continuous improvements across the software engineering landscape.

Key Areas of Responsibility

Tooling Domain Support & Optimization

• Act as a specialist for assigned software engineering tools and platforms.
• Ensure supported platforms remain reliable, efficient and aligned with engineering needs.
• Drive analysis of usage patterns, recurring issues, and stakeholder feedback to identify and prioritize improvement opportunities.
• Support operational decision-making and optimization activities within assigned tooling domains.

Advanced Application Support & Configuration

• Lead resolution of complex incidents, functional issues and platform related challenges.
• Coordinate troubleshooting efforts involving multiple teams, suppliers or platform integrations.
• Review and implement complex configuration changes and enhancements.
• Support platform upgrades, migrations, modernization activities, and lifecycle improvements.

Continuous Improvement & Automation

• Lead initiatives aimed at improving platform performance, usability and engineering productivity.
• Identify and drive automation opportunities that reduce manual effort and improve efficiency.
• Support adoption of new tooling capabilities and engineering practices.
• Translate stakeholder requirements into practical application improvements.

Stakeholder Engagement & Service Delivery

• Act as a key contact for engineering teams within assigned domains.
• Collaborate with support partners and suppliers to resolve operational challenges and improve service quality.
• Lead tooling-related workstreams and improvement initiatives.
• Provide guidance on tooling capabilities, best practices and operational improvements.

Knowledge Leadership

• Maintain and improve operational standards, documentation and knowledge assets.
• Facilitate knowledge sharing across the team.
• Support onboarding and coaching of less experienced engineers.
• Contribute to the development of support capabilities and ways of working.

Skills

• Software engineering tooling ecosystem
• Application lifecycle management
• SDLC, Agile and DevOps methodologies
• CI/CD concepts and engineering workflows
• Application configuration and integration
• Functional analysis and troubleshooting
• Process optimization and automation
• Testing, release and change management
• Stakeholder management
• Problem solving and analytical thinking
• Continuous improvement mindset

Critical Experience

• Bachelor’s degree in Information Technology, Computer Science, Engineering or a related discipline.
• 5+ years of experience in software tooling support, application management or software engineering environments.
• Experience supporting enterprise-scale software engineering tooling and platforms.
• Strong understanding of software development processes, DevOps practices and CI/CD environments.
• Proven experience driving application improvements, automation initiatives or platform optimization activities.
• Strong stakeholder management and communication skills.

Everything we’ll do for you

You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together. Come join us, and together we can light up the future. We are Signify, the new company name of Philips Lighting, and we light up the world! Our purpose is to unlock the extraordinary potential of light for brighter lives and a better world. We’re committed to the continuous development of our employees, using our learning to shape the future of light and create a sustainable future. Join the undisputed leader in the lighting industry and be part of our diverse global team.

Privacy Notice for the Recruitment Process Concerning US based roles

Signify is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status. As an equal opportunity employer, Signify is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Pay Transparency Nondiscrimination Policy

Signify North America Corporation (“Signify”) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by Signify, or (c) consistent with Signify's legal duty to furnish information.

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