Software Tooling Support Engineer

lighting; Bengaluru; Hybrid; INR 1,400,000 - 2,100,000; Full time

Job summary

Signify in Bengaluru, India, is seeking a Software Tooling Support Engineer to drive operational excellence across the software engineering tooling ecosystem used by R&D teams. The role emphasizes supporting and optimizing platforms to keep them efficient, scalable, and aligned with engineering needs.

You will lead advanced application support, configuration changes, upgrades, and continuous improvement for Jira, Confluence, GitHub, Jenkins and related tools, partnering with engineers, suppliers

Qualifications

• Bachelor's degree in IT/CS/Engineering or related field.
• 5+ years of experience in software tooling support or software engineering environments.
• Experience supporting enterprise-scale software tooling and platforms.
• Strong understanding of SDLC, DevOps practices and CI/CD environments.
• Proven ability to drive application improvements and automation.

Responsibilities

• Act as specialist for assigned software engineering tools and platforms.
• Ensure platforms are reliable, efficient and aligned with engineering needs.
• Lead resolution of complex incidents and platform challenges.
• Coordinate troubleshooting with multiple teams, suppliers, or integrations.
• Translate stakeholder requirements into tooling improvements and automation.

Skills

Tooling ecosystem

ALM

CI/CD

DevOps

Stakeholder mgmt

Education

Bachelor's degree in IT/CS/Engineering

Tools

Jira

Confluence

GitHub

Bitbucket

Jenkins

Bamboo

Artifactory

Job description

About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.

Join us, and together, we'll transform our industry, making a lasting difference for brighter lives and a better world.

More about the role

Job Summary

Responsible for driving operational excellence and continuous improvement across the software engineering tooling ecosystem used by R&D teams across the organization. The role acts as a senior functional specialist for software development and DevOps tooling and helps ensure that shared engineering platforms remain efficient, scalable, and aligned with the evolving needs of engineering teams.

Examples of supported platforms include Jira, Confluence, GitHub, Bitbucket, Jenkins, Bamboo, Artifactory and other software engineering, DevOps, and developer productivity tools.

The Software Tooling Support Engineer partners with engineering stakeholders, architects, support teams, and suppliers to optimize platform usage, translate engineering needs into effective tooling solutions, and deliver continuous improvements across the software engineering landscape.

Key Areas of Responsibility

Tooling Domain Support & Optimization

Act as a specialist for assigned software engineering tools and platforms.

Ensure supported platforms remain reliable, efficient and aligned with engineering needs.

Drive analysis of usage patterns, recurring issues, and stakeholder feedback to identify and prioritize improvement opportunities.

Support operational decision-making and optimization activities within assigned tooling domains.

Advanced Application Support & Configuration

Lead resolution of complex incidents, functional issues and platform related challenges.

Coordinate troubleshooting efforts involving multiple teams, suppliers or platform integrations.

Review and implement complex configuration changes and enhancements.

Support platform upgrades, migrations, modernization activities, and lifecycle improvements.

Continuous Improvement & Automation

Lead initiatives aimed at improving platform performance, usability and engineering productivity.

Identify and drive automation opportunities that reduce manual effort and improve efficiency.

Support adoption of new tooling capabilities and engineering practices.

Translate stakeholder requirements into practical application improvements.

Stakeholder Engagement & Service Delivery

Act as a key contact for engineering teams within assigned domains.

Collaborate with support partners and suppliers to resolve operational challenges and improve service quality.

Lead tooling-related workstreams and improvement initiatives.

Provide guidance on tooling capabilities, best practices and operational improvements.

Knowledge Leadership

Maintain and improve operational standards, documentation and knowledge assets.

Facilitate knowledge sharing across the team.

Support onboarding and coaching of less experienced engineers.

Contribute to the development of support capabilities and ways of working.

Skills

• Software engineering tooling ecosystem
• Application lifecycle management
• SDLC, Agile and DevOps methodologies
• CI/CD concepts and engineering workflows
• Application configuration and integration
• Functional analysis and troubleshooting
• Process optimization and automation
• Testing, release and change management
• Stakeholder management
• Problem solving and analytical thinking
• Continuous improvement mindset

Critical Experience

Bachelor's degree in Information Technology, Computer Science, Engineering or a related discipline.

5+ years of experience in software tooling support, application management or software engineering environments.

Experience supporting enterprise-scale software engineering tooling and platforms.

Strong understanding of software development processes, DevOps practices and CI/CD environments.

Proven experience driving application improvements, automation initiatives or platform optimization activities.

Strong stakeholder management and communication skills.

Everything we’ll do for you

• You can grow a lasting career here.
• We'll encourage you, support you, and challenge you.
• We'll help you learn and progress in a way that's right for you, with coaching and mentoring along the way.
• We'll listen to you too, because we see and value every one of our 27,000+ people.
• With a global workforce present in 70+ countries, we are dedicated to creating an i

We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas.