Software Support Executive (Fresher)

Codequery; Nalanda; On-site; INR 112,000 - 179,000; Full time

Job summary

VELNEXAA TECHNOLOGIES LLP is seeking a Junior Product Implementation Executive (Fresher) to demonstrate customized software solutions to clients and provide basic user training. You will hand over the software smoothly and coordinate with the development team for any questions or changes.

Prior software experience is not required. The role offers hands-on training, exposure to real client projects, and opportunities for growth within a growing startup.

Qualifications

• Freshers can apply (0–1 year experience)
• Any graduate degrees are welcome (BCA, BSc IT, BTech, BBA, etc.)
• Prior software experience not mandatory

Responsibilities

• Understand the company’s software products and features
• Conduct online or in-person demonstrations for clients
• Explain product functionality per client requirements
• Provide basic training and client handover support
• Coordinate with development team to clarify issues and collect feedback
• Prepare user guides and demonstration materials
• Assist with onboarding and initial client setup
• Maintain professional client communication post-demos

Skills

Verbal communication

Written communication

Presentation skills

Basic computer knowledge

Software familiarity

Willingness to learn

Education

Any graduate

Job description

Job Description: Junior Product Implementation Executive (Fresher)

Experience: Freshers welcome (0–1 year)

Department: Product Implementation / Client Success

Employment Type: Full-Time

About the Role

We are looking for an enthusiastic and confident fresher to join our startup as a Junior Product Implementation Executive. The candidate will be responsible for demonstrating our customized software solutions to clients after development, explaining product features, providing basic user training, and ensuring a smooth handover of the software.

Key Responsibilities

• Understand the company's software products and their features.
• Conduct online or in-person demonstrations of customized software for clients.
• Explain product functionality according to the client's business requirements.
• Provide step-by-step guidance and basic training to clients.
• Coordinate with the development team to clarify technical questions and report product issues.
• Collect client feedback and communicate required changes to the relevant team.
• Prepare user guides, demonstration materials, and basic product documentation.
• Assist clients during software handover and initial onboarding.
• Maintain professional communication and follow up with clients after demonstrations.

Required Skills

• Good verbal and written communication skills.
• Confidence in presenting and explaining information.
• Basic computer knowledge and familiarity with software applications.
• Willingness to learn new technologies and business processes.
• Good listening, problem-solving, and organizational skills.
• Ability to communicate professionally with clients and coordinate with developers.

Eligibility

• Any graduate; BCA, B.Sc. IT, B.Tech, BBA, or other relevant degrees are welcome.
• Freshers can apply.
• Prior software experience is not mandatory.
• Candidates with presentation, teaching, customer service, or coordination experience will have an advantage.

What We Offer

• Hands‑on training on our software products.
• Exposure to real client projects and business requirements.
• Opportunity to learn software implementation and client management.
• Career growth within a growing startup.

Pay: ₹10,000.00 - ₹16,000.00 per month

Work Location: In person