Product Support Executive

Stutzen; Virudhunagar; Presencial; INR 112.000 - 279.000; Jornada completa

Descripción de la vacante

Stutzen Corporates Private Limited in Sivakasi is seeking a Product Support Executive to assist customers with product-related queries, explain features, and coordinate with technical teams. Freshers and candidates with up to 2 years of experience are welcome.

The role involves handling support via phone, email, chat, and other channels, resolving basic issues, and contributing to customer satisfaction in a IT/software product environment.

Formación

• Any Graduate can apply; freshers are welcome.
• BCA, B.Sc Computer Science, B.Com, BBA, BA or other relevant disciplines are welcome.
• Freshers are encouraged to apply.

Responsabilidades

• Provide product support to customers through phone, email, chat, and other communication channels.
• Understand customer queries and provide clear and accurate solutions.
• Assist customers in understanding and using product features and functionalities.
• Identify, troubleshoot, and resolve basic product-related issues.
• Record and maintain customer queries, issues, and resolutions.
• Escalate technical or complex issues to the appropriate internal team.
• Coordinate with development/technical teams to ensure timely issue resolution.
• Follow up with customers to ensure their issues are completely resolved.
• Maintain a professional, positive, and customer-friendly approach.
• Collect customer feedback and share relevant insights with the internal team.
• Prepare and maintain support reports when required.
• Continuously learn about product updates, features, and processes.

Conocimientos

Clear communication

English proficiency

Computer literacy

Problem solving

Teamwork

Time management

Educación

Any Graduate

BCA / B.Sc CS / B.Com / BBA / BA or equivalent

Herramientas

MS Office / Google Workspace

Descripción del empleo

Stutzen Corporates Private Limited is looking for enthusiastic and customer-focusedProduct Support Executivesto join our team in Sivakasi.

The ideal candidate will be responsible for assisting customers/users with product-related queries, understanding their issues, providing appropriate solutions, and coordinating with internal technical teams whenever required.

This is a good opportunity for freshers and candidates with up to 2 years of experience who are interested incustomer support, product support, and IT/software products.

Key Responsibilities

• Provide product support to customers through phone, email, chat, and other communication channels.
  
• Understand customer queries and provide clear and accurate solutions.
  
• Assist customers in understanding and using product features and functionalities.
  
• Identify, troubleshoot, and resolve basic product-related issues.
  
• Record and maintain customer queries, issues, and resolutions.
  
• Escalate technical or complex issues to the appropriate internal team.
  
• Coordinate with development/technical teams to ensure timely issue resolution.
  
• Follow up with customers to ensure their issues are completely resolved.
  
• Maintain a professional, positive, and customer-friendly approach.
  
• Collect customer feedback and share relevant insights with the internal team.
  
• Prepare and maintain support reports when required.
  
• Continuously learn about product updates, features, and processes.
  

Required Skills

• Good communication and interpersonal skills.
  
• Good English communication skills – written and verbal.
  
• Basic knowledge of computers and software applications.
  
• Good problem-solving and analytical ability.
  
• Ability to understand customer requirements and explain solutions clearly.
  
• Willingness to learn new software products and technologies.
  
• Ability to work independently as well as with a team.
  
• Good time-management and multitasking skills.
  
• Basic knowledge of MS Office / Google Workspace is preferred.
  

Educational Qualification

• Any Graduate can apply.
  
• Candidates fromBCA, B.Sc Computer Science, B.Com, BBA, BA, or other relevant disciplinesare welcome.
  
• Freshers are encouraged to apply.
  

Experience

• Experienced:1–2 years in Product Support, Customer Support, Technical Support, Software Support, or a similar role.
  

Compensation

• Candidates with 2 years' experience:₹10,000 per month
  
• Salary Package:₹25,000 per month

Final salary and confirmation will be based on performance and company policy.

• Opportunity to work in an IT/technology environment.
  
• Structured product and process training.
  
• Opportunity to develop customer-support and technical-support skills.
  
• Exposure to software products and real-world customer requirements.
  
• Career growth opportunities based on performance.
  

Ideal Candidate

We are looking for candidates who arepatient, customer-focused, eager to learn, good at communication, and interested in building a career in Product/Customer Support.

If you are a fresher or have up to 2 years of experience and are looking for an opportunity to start or grow your career in IT Product Support, we would love to hear from you.