Software Implementation Consultant

SoftExpert; India; Hybrid; INR 900,000 - 1,500,000; Full time

Job summary

SoftExpert in India is seeking a Software Implementation Consultant to guide customers through deploying the SoftExpert Suite, aligning configurations with business needs and ensuring value realization.

You will lead implementation projects, map processes, train users, and collaborate with Sales, Product, and Support to deliver a smooth, on-time deployment and adoption across client environments.

Qualifications

• Bachelor's degree in IT/CS/IS or related field.
• Experience with software implementation or ERP systems.
• Knowledge of databases and SQL.
• Understanding of web technologies (HTML5, CSS3, PHP).
• Familiarity with web services (SOAP/REST).
• Knowledge of BPM and workflow automation.
• Strong analytical and problem-solving skills.
• Excellent communication and customer-facing skills.
• Hindi (fluent) and English (advanced) proficiency.

Responsibilities

• Lead and execute software implementation projects aligned with customer requirements.
• Translate customer processes into configurations using the SoftExpert Suite.
• Configure system functionalities per scope and requirements.
• Map and optimize business processes using BPM practices.
• Support customers through implementation lifecycle and deployments.
• Conduct training and guide adoption of the solution.
• Identify challenges and develop solutions to keep projects on track.
• Collaborate with Sales, Product, and Technical Support for a smooth experience.
• Monitor progress and ensure deliverables meet timelines.

Skills

Fluent Hindi

Advanced English

Analytical thinking

Problem solving

Excellent communication

Education

Bachelor's degree in IT/CS/IS

Tools

SoftExpert Suite

SQL

HTML5

CSS3

PHP

SOAP/REST APIs

Job description

SoftExpert develops an integrated and customizable software platform that helps organizations improve management, strengthen compliance and governance, and optimize their business processes through technology.

Our mission is to elevate businesses and the world through technology and knowledge, delivering excellence in governance and processes.

With more than 900 Experts, 3,000 customers, and 3 million users across 50+ countries, we connect expertise and innovation to create a global impact.

The Opportunity

Are you passionate about technology, business processes, and helping customers achieve successful outcomes?

We are looking for a Software Implementation Consultant to join our team in India. In this role, you will help customers transform their business needs into effective solutions using the SoftExpert Suite, our integrated enterprise management platform.

You will be responsible for guiding customers throughout the implementation journey, ensuring successful solution configuration, adoption, and value realization. This role requires a combination of technical knowledge, business process understanding, problem-solving skills, and strong customer relationship management.

Key Responsibilities

• Lead and execute software implementation projects, ensuring solutions are aligned with customer business requirements and expectations.
• Understand customer business processes, identify needs, and translate them into effective configurations using the SoftExpert Suite.
• Configure and customize system functionalities according to project scope and customer requirements.
• Map, analyze, and optimize business processes, applying best practices and process management methodologies.
• Support customers throughout the implementation lifecycle, from initial requirements gathering to deployment and post-implementation activities.
• Conduct training sessions and guide customers in adopting the solution, ensuring effective system utilization.
• Identify potential implementation challenges and proactively develop solutions to keep projects on track.
• Work closely with internal teams, including Sales, Product, and Technical Support, to ensure a smooth customer experience.
• Monitor implementation progress, manage expectations, and ensure project deliverables are completed within agreed timelines.

Requirements and Qualifications

• Bachelor's degree completed or in progress in Information Technology, Computer Science, Information Systems, or related fields.
• Previous experience with software implementation, ERP systems, or enterprise business applications.
• Knowledge of databases and SQL, including queries, procedures, and views.
• Understanding of web technologies and programming logic, preferably HTML5, CSS3, and PHP.
• Familiarity with web services and integrations, including SOAP and REST APIs.
• Knowledge of Business Process Management (BPM), process mapping, and workflow automation.
• Strong analytical and problem-solving skills, with the ability to understand business requirements and translate them into technical solutions.
• Excellent communication and customer-facing skills.
• Fluent or native Hindi.
• Advanced or fluent English.

Nice to Have

• Certifications or additional training in Project Management, Business Process Management, or related fields.
• Experience with BPM, ECM, QMS, GRC, or other enterprise management solutions.
• Familiarity with SoftExpert Suite or competing enterprise software platforms.
• Knowledge of Quality Management Systems (QMS) and related methodologies.
• Experience managing implementation projects in a customer-facing environment.

Additional Information

• Location: India.
• Work arrangement: Primarily remote, with occasional on-site customer visits when required.
• Availability to travel within India, depending on customer and Project needs.