Soft Services Executive (Duty Manager): JLL in Gurugram

Peegee; Gurugram District; Presencial; INR 279.000 - 502.000; Jornada completa

Descripción de la vacante

JLL in Gurugram is seeking a Soft Services Executive (Duty Manager) to oversee shift‑based operations across helpdesk, front office, mailroom, housekeeping and cafeteria at a client campus. The role requires coordinating escalations, events, and crisis response while ensuring compliance with SLAs and KPIs.

The ideal candidate typically has 3–6 years in corporate soft services, often from a hotel‑management background, and will work on-site with a 48‑hour weekly schedule.

Formación

• The posting implies 3–6 years in corporate soft services with duty-manager and cafeteria experience.
• Usually from a hotel‑management background.

Responsabilidades

• Helpdesk: provide management advice on escalated issues and respond to priority calls.
• Front Office: advise, respond, manage lobby/restrooms and housekeeping upkeep.
• Mailroom: provide the same advisory response as helpdesk.
• Housekeeping: manage muster, penalties, client/VIP visits, track issues and conduct walk‑throughs.
• F&B: ensure hygiene, oversee food quality, display hours/menus, and analyze traffic to keep waiting times low.
• General operations: log communications, tour facility, coordinate weekly rosters and audits.

Descripción del empleo

Soft Services Executive (Duty Manager): JLL in Gurugram

JLL is hiring a soft services executive in Gurugram whose posting reads as a shift duty manager’s brief at a named electronics‑and‑healthcare client’s campus.

Key responsibilities include:

• Helpdesk – providing management advice on escalated issues, responding immediately to priority calls, planning internal events, addressing accidents and crises.
• Front Office – advising and responding, rounding the front office, managing lobby and restrooms, and overseeing housekeeping upkeep.
• Mailroom – providing same advice and response as helpdesk.
• Housekeeping – checking muster and deployment, managing penalties, informing the duty manager of client and VIP visits, tracking issues, and conducting walk‑throughs of restrooms and common areas.
• F&B – ensuring high hygiene standards, escalating food run‑outs, conducting lab tests at raw‑material, preparation and service stages, supervising meal quality, quantity, and cost, displaying operating hours and menus, providing a quarterly traffic analysis to keep waiting times within five minutes, tracking vendor crockery and shortages, and escalating issues up the chain.
• General operations – maintaining pantry and re‑photographic equipment, logging all communications for the next shift, touring the facility, communicating weekly rosters for helpdesk, front office and mailroom, complying with client policies, SLAs and KPIs, supporting ISO, internal and external audits, and coordinating with engineering when required.

Location: Gurugram campus of the client (confirmed by recruiter).

Hours: 48 scheduled hours a week by shift.

Posting ID: REQ534847, published 16 September 2026.

What the posting does not say about pay, and how to read it

JLL’s India postings usually give the qualification, the years of experience, the shift and the weekly hours and not a salary; this page cites none. The band is inferred from those four factors, and can be confirmed by contacting the recruiter.

Job‑specific eligibility and compliance

JLL’s postings also carry a candidate privacy notice and a statement that the firm is an equal‑opportunity employer that provides reasonable accommodations to candidates with disabilities on request.

Frequently asked questions

What does the JLL soft services executive job in Gurugram involve?

Duty‑manager oversight by shift of helpdesk, front office, mailroom, housekeeping and the cafeteria at a named client’s campus: priority‑call escalation, events, crisis response, housekeeping musters and walk‑throughs, cafeteria hygiene with lab tests and traffic analysis, the duty log, weekly rosters, the client’s SLAs and KPIs and support for ISO and other audits.

What experience is expected?

The posting states none; the brief implies three to six years in corporate soft services with duty‑manager and cafeteria experience, usually from a hotel‑management background.

Is the client named?

Yes; the posting names the client and its catering partner in the text, and this page describes the site as the client’s Gurugram campus. The recruiter will confirm the building.

What are the hours?

A scheduled 48‑hour week by shift on site in Gurugram; ask the recruiter for the rotation and the weekend pattern.

How do I apply?

Only through the JLL Workday posting REQ534847 linked on this page, published on 16 September 2026; it may close without notice.

Sources and further reading

• JLL careers — Soft Services Executive (Duty Manager), Gurugram (REQ534847)
• JLL India
• JLL careers, India postings