Operations Executive(Soft Services)

Smartworks; Hyderabad; On-site; INR 300,000 - 540,000; Full time

Job summary

Smartworks is seeking an Operations Executive to oversee Soft Services at the Hyderabad facility. Responsibilities include housekeeping, pest control, horticulture, pantry, and front-office support, with a focus on service quality and vendor coordination.

The role requires strong Excel/data management, good communication, and team supervision to ensure smooth day-to-day facility operations and compliance with safety norms.

Qualifications

• Must have graduate degree; Hospitality/Facility Management preferred.

Responsibilities

• Supervise and manage day-to-day Soft Services operations (housekeeping, pest control, horticulture, pantry, waste management).
• Ensure cleanliness, hygiene, and service quality across the facility.
• Coordinate with vendors for service delivery and quality checks.
• Monitor manpower deployment and performance of Soft Services staff/vendors.
• Maintain logs and reports for daily/weekly/monthly operations.
• Handle inventory and stock management for housekeeping and pantry consumables.
• Address and resolve complaints related to soft services.
• Coordinate with vendors for AMC, negotiation, and cost optimization.
• Ensure safety, hygiene, and statutory compliance.
• Support in events, deep-cleaning drives, and facility audits.
• Prepare MIS reports related to soft services budget and vendor performance.

Skills

Soft Services operations

Vendor management

Communication skills

Excel & data reporting

Inventory management

Problem solving

Team supervision

Multitasking & cross-functional协调

Education

Graduate in any discipline (Hospitality/Facility Management preferred)

Tools

MS Excel

Job description

Job Title: Operations Executive (Soft Services)

Department:

Facility Management

Job Summary:

We are looking for an Operations Executive to manage and oversee Soft Services operations at the facility, including housekeeping, pest control, horticulture, pantry, and front office support services. The ideal candidate will ensure high service standards, effective vendor coordination, and smooth day-to-day facility operations.

Key Responsibilities:

• Supervise and manage day-to-day Soft Services operations, including housekeeping, pest control, horticulture, pantry, and waste management.
• Ensure adherence to cleanliness, hygiene, and service quality standards across the facility.
• Coordinate with vendors for service delivery, quality checks, and resolution of service-related issues.
• Monitor manpower deployment, attendance, and performance of soft services staff/vendors.
• Maintain checklists, logs, and reports for daily/weekly/monthly operations.
• Handle inventory and stock management for housekeeping and pantry consumables.
• Address and resolve employee/occupant complaints related to soft services promptly.
• Coordinate with vendors for AMC, negotiation, and cost optimization.
• Ensure compliance with safety, hygiene, and statutory norms.
• Support in organizing events, deep-cleaning drives, and facility audits.
• Prepare MIS reports related to soft services budget, consumption, and vendor performance.

Key Skills Required:

• Good knowledge of Soft Services operations (housekeeping, pest control, horticulture, pantry, etc.)
• Vendor management and coordination skills
• Good communication and interpersonal skills
• Strong Excel/data management and reporting skills
• Inventory and consumables management
• Problem-solving and complaint-handling ability
• Team supervision and people management
• Proactive, disciplined, and hands-on approach
• Ability to multitask and handle cross-functional coordination

Qualifications:

• Graduate in any discipline (Hospitality/Facility Management preferred)