Soft Services Executive

Jones Lang LaSalle Incorporated; Maharashtra; On-site; INR 250,000 - 450,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Maharashtra is seeking a Soft Services Executive to oversee housekeeping and related services on site. You will coordinate with site vendors for landscaping, pest control, cleaning, and equipment, while supporting the Property Manager on assigned projects.

You will conduct daily rounds, maintain DMR and MMR reports, schedule vendor meetings, manage attendance records for payroll, resolve customer queries, and mentor subordinate staff to ensure cost‑effective,

Qualifications

• Degree or Diploma in hotel management or hospitality (min 1–2 years’ work experience preferred).
• Effective communication skills and a customer‑oriented service outlook are non‑negotiable.

Responsibilities

• Take daily property rounds and coordinate cleaning with the team.
• Maintain daily/monthly reports (DMR/MMR) and share with Property Manager and client.
• Schedule weekly vendor meetings to address daily issues.
• Prepare monthly attendance summaries for salary processing.
• Investigate and resolve customer queries; escalate when needed.
• Mentor new and subordinate vendor staff; support cost‑effective service improvements.
• Develop and document standard policies and procedures.

Skills

Analytical thinking

Effective communication

Education

Degree/Diploma in hotel management or hospitality

Job description

Soft Services Executive

Property and Asset Management

What This Job Involves

We will ensure we provide good housekeeping services; by coordinating with the site vendors for services like landscaping, pest control, housekeeping, facade cleaning, housekeeping machines, cleaning material, cradle machine etc. You will also be assisting Team Manager /Property Manager with any assigned projects and providing backup as and when required. Following would be your site deliverables:

• Taking daily property rounds, co-ordinating with the team to close any matters related to cleaning.
• Maintaining daily/monthly reports, i.e. DMR and MMR and sharing same with Property Manager and client.
• Schedule weekly vendor meetings to discuss on daily issues if any.
• Maintaining / preparing monthly attendance summary record for salary.
• Making sure that all customer queries are well-investigated and resolved. Escalating queries to appropriate supervisors if need be.
• Developing and mentoring new and subordinate vendor staff
• Assisting in improving and monitoring procedures to ensure the cost-effective and efficient services.
• Assisting in preparing and developing the documentation of standard policies and procedures
• Plans, schedules, inspect and assigns work to subordinate supervisors and/or teams.
• Manage landscaping and gardening.
• Regularly brief all staff regarding their duties, designated areas of work and special instructions if any.
• Prepare and implement various checklists, at the frequency instructed in the suggested formats.
• Ensure the housekeeping staff is well groomed.
• Monitor that the staff is cleaning as per standards, ensuring that the surfaces are maintained to enhance their longevity.
• Ensure that janitor closets and storage areas are always maintained in a neat and orderly manner.
• Take feedback - customer needs assessment and evaluation of customer satisfaction levels.

Reporting

You will be reporting to Housekeeping Manager /Property Manager.

Sound like you? Here is what we’re looking for:

Being Analytical and Meticulous

You will be building, maintaining, supporting and validating performance of subordinate staff workings. You will be providing customer oriented and best in class cleaning/hygiene services. You must pay attention to detail and have excellent problem-solving skills. customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction).

Qualifications

You will have a Degree / Diploma or relevant educational background in hotel management / hospitality with min 1-2 years of work experience preferred. Effective communication skills and customer-oriented service outlook is non-negotiable.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.