Guest Relationship Executive

JLL; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

JLL is seeking a Facility Executive - Soft Services in Bengaluru to oversee housekeeping, guest management and office events. You will supervise contractors, ensure safety standards, and maintain service quality across soft services.

The role requires strong people skills and practical knowledge of health and safety in the workplace. Join a dynamic facilities team in a global real estate services firm, coordinating with security, reception and vendor partners to deliver seamless service and

Qualifications

• 3–5 years' experience in soft services/facility management
• Graduate in hotel management, facility management, or related field
• Strong computer literacy and reporting skills
• Knowledge of occupational health & safety in workplace soft services
• Excellent team management and client service skills

Responsibilities

• Oversee housekeeping management and daily operations
• Manage front office, guest relations and welcome environment for visitors/clients
• Coordinate with security and reception for smooth guest entry/exit
• Support planning and execution of client/office events and logistics
• Supervise third-party contractors for housekeeping, pantry and related services
• Monitor contract performance and conduct service audits
• Maintain records, stock reports and monthly soft services reports
• Assist health, safety & crisis management procedures and business continuity planning
• Lead and motivate the soft services team to meet KPIs and SLAs

Skills

Team management

Communication

Client service

Health & safety knowledge

Problem solving

Education

Graduate in hotel management / facility management or related field

Tools

MS Office

Email

Reporting tools

Job description

• Oversee daily housekeeping operations to ensure cleanliness and hygiene standards.
• Monitor cleaning schedules, inventory of consumables, and ensure timely replenishment of supplies.
• Guest Management
• Manage front office and guest relations, ensuring a welcoming environment for all visitors and clients.
• Coordinate with security and reception for smooth guest entry and exit.
• Event Management
• Support planning and execution of client/office events, ensuring all operational aspects are managed (venue setup, housekeeping, logistics).
• Liaise with vendors and internal teams for successful event delivery.
• Supervise third-party contractors for housekeeping, pantry, and related services.
• Monitor contract performance and handle service audits.
• Administrative & Process Compliance
• Maintain records, stock reports, meeting minutes, and monthly soft services reports.
• Monitor petty cash and vendor invoice processing as per company standards.
• Health, Safety & Crisis Management
• Assist in emergency procedures, health & safety compliance, and business continuity planning for soft services.
• Identify and implement opportunities for improving soft service delivery and client satisfaction.
• Perform regular audits to ensure KPIs and SLAs are met.
• Team Management
• Lead and motivate the soft services team, ensuring high performance and alignment with company values.

Facility Executive - Soft Services

Key Responsibilities

• Housekeeping Management
• Oversee daily housekeeping operations to ensure cleanliness and hygiene standards.
• Monitor cleaning schedules, inventory of consumables, and ensure timely replenishment of supplies.
• Guest Management
• Manage front office and guest relations, ensuring a welcoming environment for all visitors and clients.
• Coordinate with security and reception for smooth guest entry and exit.
• Event Management
• Support planning and execution of client/office events, ensuring all operational aspects are managed (venue setup, housekeeping, logistics).
• Liaise with vendors and internal teams for successful event delivery.
• Vendor & Contract Management
• Supervise third-party contractors for housekeeping, pantry, and related services.
• Monitor contract performance and handle service audits.
• Administrative & Process Compliance
• Maintain records, stock reports, meeting minutes, and monthly soft services reports.
• Monitor petty cash and vendor invoice processing as per company standards.
• Health, Safety & Crisis Management
• Assist in emergency procedures, health & safety compliance, and business continuity planning for soft services.
• Continuous Improvement
• Identify and implement opportunities for improving soft service delivery and client satisfaction.
• Perform regular audits to ensure KPIs and SLAs are met.
• Team Management
• Lead and motivate the soft services team, ensuring high performance and alignment with company values.

Key Skills & Requirements

• Minimum 3-5 years' experience in soft services/facility management (especially housekeeping, guest management, events).
• Graduate, preferably in hotel management, facility management, or related field.
• Strong computer literacy (MS Office, emails, reporting tools).
• Knowledge of occupational health & safety in workplace soft services.
• Excellent team management, communication, and client service skills.