Soft Services Executive

Jones Lang Lasalle Property Consultants India Pvt Ltd; Gurugram District; On-site; INR 300,000 - 450,000; Full time

Job summary

Jones Lang LaSalle Property Consultants India Pvt Ltd is seeking a Soft Service Executive in Gurugram. The role requires a graduation and 2 years of experience in soft services, with on-site duties in a 6-day work week and 48 hours per week.

Rotational shifts and a focus on service quality are emphasized. The candidate will oversee cleaning, housekeeping, waste management, and related services, coordinate contractors, ensure safety compliance, and manage budgets.

Qualifications

• Graduation is mandatory for this role.
• 2 years of experience required in soft services or related fields.
• Location: On-site Gurugram, Haryana, India.

Responsibilities

• Service Management: oversee soft services like cleaning, housekeeping, waste management, landscaping, pest control, catering, reception, and mailroom operations.
• Vendor and Contract Management: manage relationships with contractors, monitor KPIs, and coordinate service providers.
• Quality Assurance: perform inspections and audits, implement corrective actions and gather occupant feedback.
• Budget and Cost Control: prepare budgets, track expenditures, identify cost-saving opportunities.
• Health, Safety, and Compliance: ensure compliance with safety regulations and maintain documentation.
• Stakeholder Communication: act as primary contact for service matters with occupants and managers.
• Team Coordination: supervise staff or contractors and coordinate scheduling and training.

Skills

Communication skills

Chemical safety knowledge

Soft services expertise

Education

Graduation mandatory

Job description

Soft Service Executive (JLL) – Urgent Requirement

soft service executive JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Location: Sector 75, Gurugram
Designation: Soft Service Executive
Educational Qualification: Graduation Mandatory
Experience Required: 2 years
Shift Timings: Rotational Shifts
Work Schedule: 6 Days/week
Specific Skills: Soft services specialist with Excellent communication abilities and comprehensive knowledge of chemical applications and safety protocols.
Work Location: On-site – Gurugram, HR
Scheduled Weekly Hours: 48

Key Responsibilities

• Service Management: oversee and coordinate soft services including cleaning, housekeeping, waste management, landscaping, pest control, catering, reception services, and mailroom operations. Ensure service delivery meets agreed standards and contract specifications while maintaining quality across all touchpoints.
• Vendor and Contract Management: manage relationships with soft service contractors and vendors, monitor contract performance against KPIs, conduct regular vendor assessments, negotiate service levels, coordinate with multiple service providers to ensure seamless integration of services.
• Quality Assurance: conduct regular inspections and audits to verify service quality standards. Implement quality control processes, address service failures promptly, develop corrective action plans, gather occupant feedback and use it to drive continuous improvement.
• Budget and Cost Control: prepare and manage budgets for soft services, track expenditures against allocated budgets, identify cost‑saving opportunities without compromising quality, provide financial reports on service costs and variances.
• Health, Safety, and Compliance: ensure all soft services comply with health and safety regulations. Maintain proper documentation, coordinate safety training for service staff, and ensure adherence to environmental and sustainability standards.
• Stakeholder Communication: serve as the primary point of contact for soft service matters, communicate with building occupants, facility managers, and senior management. Handle complaints and service requests, provide regular status updates, and maintain strong working relationships.
• Team Coordination: supervise in-house soft service staff or coordinate contracted teams, conduct performance reviews, arrange training programs, and ensure adequate staffing levels for all service areas.

Additional Information

• Location: On-site – Gurugram, HR
• Scheduled Weekly Hours: 48

Equal Opportunity Statement

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail] . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.