Facilities Coordinator - Soft Services

JLL; Gurugram District; On-site; INR 350,000 - 550,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Gurugram is seeking a Facilities Coordinator - Soft Services to manage day-to-day workplace operations for a premium BFSI office environment. The role focuses on housekeeping, floor care, pantry coordination, and service quality to deliver an outstanding client experience.

The position requires strong adherence to KPIs, SLAs, governance standards, and site compliance. It involves coordinating with internal teams and vendors in a high-standard corporate setting.

Qualifications

• Experience in facilities, workplace, soft services, or hospitality operations.
• Strong knowledge of premium office upkeep and floor maintenance.
• Good understanding of cleaning solutions, procedures, and cafeteria management.
• Excellent communication and collaborative working style.
• Hospitality background preferred.

Responsibilities

• Manage soft services operations across the office in a 24x7 shift environment.
• Ensure housekeeping, hygiene, pantry, and cafeteria services meet standards.
• Maintain premium office spaces, including fixtures, furnishings, meeting rooms, and common areas.
• Monitor cleaning methods, chemicals, and procedures for different floors and surfaces.
• Track vendor performance and ensure SLA and KPI compliance.
• Conduct routine inspections, audits, and follow-up on corrective actions.
• Coordinate with internal teams and client stakeholders for seamless workplace delivery.
• Maintain records, logs, checklists and compliance documentation.

Skills

Facilities management

Hospitality operations

Premium office upkeep

KPIs & SLAs

Communication skills

Job description

JLL empowers you to shape a brighter way.

Job title

Facilities Coordinator - Soft Services

Location

Gurugram(2) Bangalore (1) Client site / premium office environment

Shift

24x7 rotational shifts

Role summary

We are looking for a Facilities Coordinator - Soft Services to manage day-to-day workplace operations for a premium BFSI office environment. The role will focus on housekeeping, floor care, upkeep of fixtures and furnishings, pantry and cafeteria coordination, service quality, and client experience. The position requires strong adherence to KPIs, SLAs, governance standards, and site compliance requirements.

Key responsibilities

• Manage soft services operations across the office in a 24x7 shift environment
• Ensure housekeeping, hygiene, pantry, and cafeteria services meet expected standards
• Maintain premium office spaces, including fixtures, furnishings, meeting rooms, and common areas
• Monitor cleaning methods, chemicals, and procedures for different floor and surface types
• Track vendor performance and ensure SLA and KPI compliance
• Conduct routine inspections, audits, and follow-up on corrective actions
• Coordinate with internal teams and client stakeholders for seamless workplace delivery
• Maintain required records, logs, checklists, and compliance documentation

Candidate profile

• Experience in facilities, workplace, soft services, or hospitality operations
• Strong knowledge of premium office upkeep and floor maintenance practices
• Good understanding of cleaning solutions, procedures, and cafeteria management
• Good communication skills and collaborative working style
• Professional, pleasant, and customer-focused approach
• Hospitality background preferred

Preferred experience

• BFSI or other high-compliance corporate environments
• KPI- and SLA-driven service delivery models

Location

On-site - Gurugram, HR

Scheduled Weekly Hours

48

Equal Opportunity and Accessibility Statement

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [e-mail] . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.