soft service executive

Jones Lang LaSalle Incorporated; Gurugram District; Sur place; INR 279 000 - 424 000; Plein temps

Résumé du poste

Jones Lang LaSalle Incorporated is seeking a Soft Service Executive for on-site duties in Gurugram. The role entails overseeing cleaning, housekeeping, waste management, and related services, while managing vendors and ensuring adherence to standards.

Requirements include Graduation and a minimum of 2 years in soft services, with strong communication skills and knowledge of chemical safety protocols. The position operates on a 6-day work week with 48 hours scheduled weekly.

Qualifications

• Soft services specialist with excellent communication abilities.
• Comprehensive knowledge of chemical applications and safety protocols.
• Graduation mandatory and 2 years of experience in soft services preferred.

Responsabilités

• Oversee and coordinate soft services including cleaning, housekeeping, waste management, landscaping, pest control, catering, reception services, and mailroom operations.
• Manage relationships with soft service contractors and vendors; monitor KPIs and negotiate SLAs.
• Perform quality assurance through inspections and audits; implement corrective actions and gather occupant feedback for continuous improvement.
• Prepare and manage budgets for soft services; identify cost-saving opportunities while maintaining quality.
• Ensure health, safety, and compliance across all soft service activities with proper documentation and safety training.
• Coordinate with stakeholders and supervise in-house or contracted teams to ensure adequate staffing and timely service delivery.

Connaissances

Soft services

Communication

Safety compliance

Formation

Graduation

Description du poste

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Urgent Requirement Job Location: Sector 75, Gurugram Designation: Soft Service Executive Educational Qualification: Graduation Mandatory Experience Required: 2 years Minimum Shift Timings: Rotational Shifts Work Schedule: 6 Days/week Specific Skills: Soft services specialist with Excellent communication abilities and comprehensive knowledge of chemical applications and safety protocols.

Service Management The executive oversees and coordinates soft services including cleaning, housekeeping, waste management, landscaping, pest control, catering, reception services, and mailroom operations. They ensure service delivery meets agreed standards and contract specifications while maintaining quality across all touchpoints.

Vendor and Contract Management They manage relationships with soft service contractors and vendors, monitor contract performance against KPIs, conduct regular vendor assessments, and negotiate service levels. This includes coordinating with multiple service providers to ensure seamless integration of services.

Quality Assurance Regular inspections and audits verify service quality standards. The executive implements quality control processes, addresses service failures promptly, and develops corrective action plans. They gather occupant feedback and use it to drive continuous improvement.

Budget and Cost Control They prepare and manage budgets for soft services, track expenditures against allocated budgets, identify cost-saving opportunities without compromising quality, and provide financial reports on service costs and variances.

Health, Safety, and Compliance Ensuring all soft services comply with health and safety regulations is critical. This includes maintaining proper documentation, coordinating safety training for service staff, and ensuring adherence to environmental and sustainability standards.

Stakeholder Communication The executive serves as the primary point of contact for soft service matters, communicating with building occupants, facility managers, and senior management. They handle complaints and service requests, provide regular status updates, and maintain strong working relationships.

Team Coordination They may supervise in-house soft service staff or coordinate contracted teams, conduct performance reviews, arrange training programs, and ensure adequate staffing levels for all service areas.

Location: On-site - Gurugram, HR Scheduled Weekly Hours: 48

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.