Soft Service Manager

Jones Lang LaSalle (JLL); Ludhiana; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Jones Lang LaSalle (JLL) in Ludhiana, Punjab, seeks a Soft Service Manager to oversee housekeeping services and manage the site team, ensuring hygiene standards per client requirements and supporting the Property Manager on projects.

You will coordinate schedules, inspect work, manage vendors, and maintain records while driving adherence to SOPs and safety. This role requires a degree or diploma in hotel management with 5–7 years of experience and strong communication and leadership skills.

Qualifications

• Degree or diploma in hotel management/hospitality with 5–7 years of work experience.
• Excellent communication skills and knowledge of customer service processes.
• Ability to manage teams and coordinate with vendors and operations.

Responsibilities

• Oversee housekeeping services and team to meet hygiene standards.
• Plan schedules and assign work to supervisors and teams.
• Inspect work to ensure it meets SOPs and client requirements.
• Conduct regular briefings for ground staff and ensure discipline.
• Vendor management and regular meetings with vendors to resolve issues.
• Maintain records of hours, budgets, inventories; prepare reports (DMR/MMR/QBR).
• Provide backup to the Property Manager and assist on projects.

Skills

Analytical thinking

Attention to detail

People management

Communication skills

Education

Degree / Diploma in hotel management / hospitality

Job description

Position: Soft Service Manager

Business: Mall Operation

Job Summary

You will oversee the housekeeping services and team at site. Your main role will be to ensure we provide excellent hygiene standards at the site as per client requirements. You will also be assisting management and Property Manager with any assigned projects and providing backup to the Property Manager when required. Following would be your site deliverables:

• Inspect work performed to ensure that it meets specifications and established standards.
• Ensure the upkeep of the assignment/task as per set SOP.
• To make plans/ schedules and inspect/assigns work to subordinate supervisors and/or teams.
• Conduct regular briefing for ground staff.
• Ensure discipline, proper attire and etiquette in subordinate staff.
• Vendor management, regular meeting with respective vendors for resolution of site related issues.
• Implementation of all standard operating procedures at site to ensure smooth site operations.
• Ensure closure of complaints about services and equipment and take corrective action.
• Maintain required records of work hours, budgets, and other information.
• Regular/ frequent rounds to be taken to inspect and evaluate the physical condition of facilities to determine the type of work required.
• Check and maintain equipment to ensure that it is in working order.
• Brief and de-brief all supervisory staff.
• Monitor all cleaning activity, ensure it is done as per set SOP, in order to maintain premises in best possible way and to enhance the lifespan of equipment.
• Conduct training on regular basis for work policies and procedures.
• Maintain inventory of consumable stock to ensure that supplies and other equipment are available in adequate amount.
• Select and order or purchase new equipment, supplies, or furnishings.
• Prepare reports Like DMR, MMR, QBR and other related reports at site
• Recommend changes that could improve services and increase operational efficiency.
• Perform financial tasks, such as estimating costs and preparing/managing budgets
• Plan arrange for change in beautification of certain areas every quarterly and for festivals events.

Reporting

You will be reporting to Mall Head / Operation Head.

Competencies

• Being analytical and meticulous

You must pay attention to detail and have excellent problem-solving skills. You will be maintaining, supporting and validating the performance of subordinate staff. You will demonstrate the ability to manage others and communicate information effectively with the internal and external customers.

Qualifications

You will have a Degree / Diploma in hotel management / hospitality with minimum 5-7 years of work experience, Effective communication skills and knowledge of processes for providing customer service would be an added advantage.

Location

Ludhiana, Punjab

Working Hours

Scheduled Weekly Hours: 48