Soft Service Executive

Jones Lang LaSalle Incorporated; Bengaluru; On-site; INR 320,000 - 480,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Bengaluru is seeking a Soft Service Executive for Property And Asset Management. The role covers housekeeping and facilities support, coordinating with site vendors, and maintaining essential reports.

The candidate should hold a degree/diploma in hospitality and have 1–2 years of relevant experience with strong communication and customer service skills. You will oversee daily operations, mentor staff, and contribute to cost-efficient service delivery, ensuring

Qualifications

• Degree/Diploma in hotel management or hospitality.
• Effective communication and customer-oriented service outlook are essential.
• 1-2 years of work experience preferred.

Responsibilities

• Perform daily housekeeping and site upkeep, coordinating with vendors.
• Take daily property rounds and close matters with the client and team.
• Maintain monthly attendance and salary-related records; prepare reports (DMR/MMR).
• Schedule weekly vendor meetings and ensure customer queries are resolved.
• Mentor vendor staff and help improve procedures for cost-effective services.
• Prepare and update standard policies and procedures; brief staff on duties.

Skills

Effective communication

Customer focus

Education

Degree/Diploma in hotel management/hospitality

Job description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Soft Service ExecutiveProperty And Asset ManagementWhat this job involvesEnsure to provide good housekeeping services; by coordinating with the site vendors for services like landscaping, pest control, housekeeping, facade cleaning, housekeeping machines, cleaning material, cradle machine, etc. Assisting the Team Manager /Property Manager with any assigned projects and providing backup as and when required. Following would be your site deliverables:Taking daily property rounds, coordinating with the team to close any matters related to cleaning.Maintaining daily/monthly reports, i.e. DMR and MMR, and sharing the same with Property Manager and client.Schedule weekly vendor meetings to discuss daily issues if any.Maintaining/preparing monthly attendance summary record for salary.Making sure that all customer queries are well-investigated and resolved. Escalating queries to appropriate supervisors if need be.Developing and mentoring new and subordinate vendor staffAssisting in improving and monitoring procedures to ensure cost-effective and efficient services.Assisting in preparing and developing the documentation of standard policies and proceduresPlans, schedules, inspect, and assigns work to subordinate supervisors and/or teams.Manage landscaping and gardening.Regularly brief all staff regarding their duties, designated areas of work, and special instructions if any.Prepare and implement various checklists, at the frequency instructed in the suggested formats.Ensure the housekeeping staff is well-groomed.Monitor that the staff is cleaning as per standards, ensuring that the surfaces are maintained to enhance their longevity.Ensure that janitor closets and storage areas are always maintained in a neat and orderly manner.Take feedback - customer needs assessment and evaluation of customer satisfaction levels.Reporting:You will be reporting to Soft Service Manager/ Property Manager.Sound like you? To apply, you need to be:QualificationsYou will have a Degree / Diploma or relevant educational background in hotel management/hospitality with min 1-2 years of work experience preferred. Effective communication skills and customer-oriented service outlook is non-negotiable.What you can expect from usAt JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.Apply today!If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.