Soft Service Executive

Jones Lang LaSalle Incorporated; Ludhiana; On-site; INR 400,000 - 700,000; Full time

Job summary

Jones Lang LaSalle in Ludhiana is seeking a Soft Services Executive Mall Operation to manage housekeeping and vendor coordination on-site. You will support the Team Manager, run daily rounds, and maintain reports for client satisfaction.

The role requires 2–3 years in hotel management or hospitality with strong communication and a customer-centric approach. On-site duties and weekly vendor meetings are a core part of the job.

Qualifications

• Degree or Diploma in hotel management or hospitality with 2–3 years of work experience preferred.
• Effective communication skills and customer-oriented service outlook is non-negotiable.

Responsibilities

• Coordinate housekeeping and related services with site vendors (landscaping, pest control, cleaning, etc.).
• Assist Team Manager/Property Manager with projects and provide backup when needed.
• Conduct daily property rounds and close matters related to cleaning.
• Maintain daily/monthly reports (DMR/MMR) and share with Property Manager and client.
• Schedule weekly vendor meetings to discuss issues and improvements.
• Prepare monthly attendance summaries for salary processing and update records.
• Investigate and resolve customer queries; escalate to supervisors when needed.
• Mentor and develop vendor staff; support cost-effective service delivery.
• Assist in documenting standard policies and procedures and plan work assignments.

Skills

Customer service

Communication

Education

Degree / Diploma in hotel management / hospitality

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Soft Services Executive Mall Operation

What this job involves

• You will ensure we provide good housekeeping services; by coordinating with the site vendors for services like landscaping, pest control, housekeeping, facade cleaning, housekeeping machines, cleaning material, cradle machine etc.
• You will also be assisting Team Manager /Property Manager with any assigned projects and providing backup as and when required.

Following would be your site deliverables

• Taking daily property rounds, coordinating with the team to close any matters related to cleaning.
• Maintaining daily/monthly reports, i.e. DMR and MMR and sharing same with Property Manager and client.
• Schedule weekly vendor meetings to discuss on daily issues if any.
• Maintaining / preparing monthly attendance summary record for salary.
• Making sure that all customer queries are well-investigated and resolved.
• Escalating queries to appropriate supervisors if need be.
• Developing and mentoring new and subordinate vendor staff.
• Assisting in improving and monitoring procedures to ensure the cost-effective and efficient services.
• Assisting in preparing and developing the documentation of standard policies and procedures.
• Plans, schedules, inspect and assigns work to subordinate supervisors and/or teams.

Staff Management & Operational Duties

• Manage landscaping and gardening.
• Regularly brief all staff regarding their duties, designated areas of work and special instructions if any.
• Prepare and implement various checklists, at the frequency instructed in the suggested formats.
• Ensure the housekeeping staff is well groomed.
• Monitor that the staff is cleaning as per standards, ensuring that the surfaces are maintained to enhance their longevity.
• Ensure that janitor closets and storage areas are always maintained in a neat and orderly manner.
• Take feedback – customer needs assessment and evaluation of customer satisfaction levels.
• Reporting: You will be reporting to Operation Head /Soft Service Manager.

Analytical & Customer‑Oriented Approach

• You will be building, maintaining, supporting and validating performance of subordinate staff workings.
• You will be providing customer oriented and best in class cleaning/hygiene services.
• You must pay attention to detail and have excellent problem‑solving skills.
• Meeting quality standards for services, and evaluation of customer satisfaction).

Qualifications

• You will have a Degree / Diploma or relevant educational background in hotel management / hospitality with min 2-3 years of work experience preferred.
• Effective communication skills and customer‑oriented service outlook is non‑negotiable.

What we can do for you

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Location

On‑site –Ludhiana, PB

Scheduled Weekly Hours

48

Artificial Intelligence in Recruitment

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Equal Opportunity Employer

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.