Facility Executive - Soft Services

Jones Lang LaSalle, Inc.; India; On-site; INR 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Total Rewards Program

Competitive pay and benefits

Job summary

JLL in Bengaluru, KA invites experienced Facility Executive to lead soft services across multiple sites, ensuring a safe, productive work environment. This role focuses on strategic planning, service delivery, and stakeholder management for non-technical facilities.

You will manage budgets, vendor contracts, and continuous improvement initiatives while mentoring a team of facility managers to uphold health, safety, and environmental standards. Strong leadership and communication are essential.

Qualifications

• Bachelor's degree in facility management or related field.
• 7+ years of facility management experience with at least 3 years in a similar role.
• Strong knowledge of facility management software and technologies.
• Experience with contract and vendor management.
• Understanding of health, safety, and environmental regulations.

Responsibilities

• Develop and implement strategic plans for soft services management.
• Set performance standards and KPIs for soft services and lead a team of facility managers.
• Collaborate with other departments to align soft services with organizational goals.
• Manage cleaning, security, mail, food services, landscaping, waste, and space management.
• Ensure compliance with health, safety, and environmental regulations; maintain quality control.
• Select, negotiate, and manage contracts with external service providers.
• Prepare and manage annual budgets for soft services and analyze costs.
• Drive continuous improvement and adopt new technologies for service delivery.
• Maintain effective stakeholder communication and conduct regular satisfaction surveys.

Skills

Leadership

Communication

Problem-solving

Education

Bachelor's degree in Facility Management, Hotel Management, Business Administration, or related field

Tools

Facility management software

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Facility Executive - Soft Services
Account Management – Work Dynamics (region/country)

What this job involves:

Job Overview: The Senior Facility Executive for Soft Services is responsible for overseeing and managing all non-technical facility services across multiple sites or a large complex facility. This role focuses on ensuring the delivery of high-quality soft services that contribute to a comfortable, safe, and productive work environment for all occupants.

Key Responsibilities:

Strategic Planning and Leadership:

• Develop and implement strategic plans for soft services management
• Set performance standards and key performance indicators (KPIs) for soft services
• Lead and mentor a team of facility managers and service providers
• Collaborate with other departments to align soft services with overall organizational goals

Service Management:

including but not limited to:

• Cleaning and janitorial services
• Security and reception
• Mail and courier services
• Food services and catering
• Landscaping and grounds maintenance
• Waste management and recycling
• Space management and move services

• Ensure compliance with health, safety, and environmental regulations
• Implement and maintain quality control systems for all soft services

Vendor Management:

• Select, negotiate, and manage contracts with external service providers
• Develop and maintain strong relationships with key vendors
• Regularly evaluate vendor performance and implement improvement plans as needed

Budget and Financial Management:

• Prepare and manage annual budgets for soft services
• Analyze costs and implement cost-saving measures without compromising service quality
• Review and approve invoices from service providers

Continuous Improvement:

• Stay informed about industry trends and best practices in facility management
• Implement new technologies and processes to improve service delivery and efficiency
• Conduct regular service audits and implement corrective actions

Stakeholder Management:

• Act as the primary point of contact for facility-related issues and inquiries
• Maintain effective communication with building occupants, senior management, and other stakeholders
• Conduct regular satisfaction surveys and address feedback

Sustainability and Corporate Social Responsibility:

• Develop and implement sustainable practices in soft services delivery
• Ensure compliance with corporate social responsibility initiatives

Emergency Response and Business Continuity:

• Develop and maintain emergency response plans for soft services
• Ensure business continuity in the event of service disruptions

Qualifications:

• Bachelor's degree in Facility Management, Hotel Management, Business Administration, or related field
• 7+ years of experience in facility management, with at least 3 years in a similar role
• Strong knowledge of facility management software and technologies
• Excellent leadership, communication, and problem-solving skills
• Proven track record in managing large-scale facility operations and budgets
• Experience with contract and vendor management
• Understanding of relevant health, safety, and environmental regulations

Sound like you? To apply you need to have:

Core facilities management skills

If you’re a graduate in any discipline, you will most likely to qualify for this role. You should also have 5-7 years of experience in facilities management. It would be great if you have tertiary qualifications in hotel management, building management and/or business.

Outstanding team prowess

Are you equipped to set up a team to success? Can you also play to your strengths and work effectively as a team member? If yes, that’s great—the ability to bring about positive changes and follow through with them will come in handy for this role.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Location:

On-site –Bengaluru, KA

Scheduled Weekly Hours:

48

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.