Facilities Coordinator – Soft Services

Jones Lang LaSalle Incorporated; India; On-site; INR 502,000 - 725,000; Full time

Job summary

Jones Lang LaSalle (JLL) in Gurugram is seeking a Facilities Coordinator to manage day-to-day soft services in a premium BFSI office environment. The role focuses on housekeeping, pantry coordination, and maintaining high-quality workplace delivery with strict KPI/SLA adherence.

The candidate should have experience in facilities or hospitality operations, strong communication skills, and a customer-focused approach. On-site role with 48 weekly hours, HR as the department.

Qualifications

• Experience in facilities, workplace, soft services, or hospitality operations.
• Strong knowledge of premium office upkeep and floor maintenance practices.
• Good understanding of cleaning solutions, procedures, and cafeteria management.
• Good communication skills and collaborative working style.
• Professional, pleasant, and customer-focused approach.
• Hospitality background preferred.

Responsibilities

• Manage soft services operations across the office in a 24x7 shift environment.
• Ensure housekeeping, hygiene, pantry, and cafeteria services meet expected standards.
• Maintain premium office spaces, including fixtures, furnishings, meeting rooms, and common areas.
• Monitor cleaning methods, chemicals, and procedures for different floor and surface types.
• Track vendor performance and ensure SLA and KPI compliance.
• Conduct routine inspections, audits, and follow-up on corrective actions.
• Coordinate with internal teams and client stakeholders for seamless workplace delivery.
• Maintain required records, logs, checklists, and compliance documentation.

Skills

Facilities management

Soft services

Hospitality operations

Communication skills

Customer-focused approach

Job description

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job title: Facilities Coordinator – Soft Services

Location: Gurugram Client site / premium office environment

Shift: 24x7 rotational shifts

Role summary: We are looking for a Facilities Coordinator – Soft Services to manage day-to-day workplace operations for a premium BFSI office environment. The role will focus on housekeeping, floor care, upkeep of fixtures and furnishings, pantry and cafeteria coordination, service quality, and client experience. The position requires strong adherence to KPIs, SLAs, governance standards, and site compliance requirements.

Key responsibilities:

• Manage soft services operations across the office in a 24x7 shift environment
• Ensure housekeeping, hygiene, pantry, and cafeteria services meet expected standards
• Maintain premium office spaces, including fixtures, furnishings, meeting rooms, and common areas
• Monitor cleaning methods, chemicals, and procedures for different floor and surface types
• Track vendor performance and ensure SLA and KPI compliance
• Conduct routine inspections, audits, and follow-up on corrective actions
• Coordinate with internal teams and client stakeholders for seamless workplace delivery
• Maintain required records, logs, checklists, and compliance documentation

Candidate profile:

• Experience in facilities, workplace, soft services, or hospitality operations
• Strong knowledge of premium office upkeep and floor maintenance practices
• Good understanding of cleaning solutions, procedures, and cafeteria management
• Good communication skills and collaborative working style
• Professional, pleasant, and customer-focused approach
• Hospitality background preferred

Preferred experience:

• BFSI or other high-compliance corporate environments
• KPI- and SLA-driven service delivery models

Location:

On-site –Gurugram, HR

Scheduled Weekly Hours:

48

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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