Social Sales Manager

Zahee; Delhi; On-site; INR 1,200,000 - 2,400,000; Full time

Benefits offered by this job

Performance incentives

National brand exposure

Job summary

Zahee seeks a Social Sales Manager to own social event revenue across two cities, converting leads from aggregators and channel partners into booked celebrations. You will build proposals, upsell packages, and secure advances, while coordinating with venues and maintaining CRM hygiene.

The role emphasizes ownership of revenue, client relationships, and seamless handover from sales to operations, with competitive compensation and incentives in a dynamic hospitality brand.

Qualifications

• 2–4 years in sales, events or hospitality.
• Graduation required; hospitality qualification a plus.
• Excellent bilingual communication in Hindi and English.

Responsibilities

• Sell social event formats and close bookings with clients.
• Respond to leads quickly and manage client briefs end-to-end.
• Coordinate with venue managers for flawless event execution.
• Maintain disciplined CRM hygiene and sales reporting.

Skills

Banquet sales

Closing deals

CRM proficiency

Negotiation

Excel

Hindi

English

Education

Graduate

Hospitality qualification a plus

Tools

CRM software

Job description

About Zahee

Zahee — A great place for celebrations. Zahee is on a mission to become India's most trusted name in the celebrations and events space by building India's first national banquet brand. We are not just a booking platform or a venue aggregator — we are a brand that customers seek out by name when planning the moments that matter most to them. For our customers, Zahee means great ambience, quality and standardised services, verified vendors, safe and compliant venues, and technology-driven SOPs that ensure every event is executed at its best. For our banquet partners, a strong national brand means more customers on off-peak dates, access to corporate accounts, better-managed operations, and repeat bookings through a centralised customer management system.

Role Overview

The Social Sales Manager is a cluster manager who owns social event revenue for an assigned geography — birthdays, anniversaries, engagements and other family celebrations. The role converts social leads from aggregators, channel partners, Growth and Founders Office initiatives, and Inside Sales into booked events, manages repeat clients, and coordinates with venue managers for flawless execution. This role carries no responsibility for venue acquisition or corporate accounts. This role is part of Zahee's shift to move social closing from Venue Managers to a dedicated sales team. It is a high-ownership seat for someone who loves the energy of celebrations and wants to help build what will become Zahee's Social Sales vertical.

Mission

The mission of this role is to convert every qualified social lead into a booked, memorable celebration at Zahee's partner venues — driving booking volume, value and repeat business while keeping the Zahee experience consistent from first call to event day.

Key Responsibilities

Social Event Formats:

• Birthday Parties
• Anniversary Celebrations
• Engagements
• Baby Showers
• Family Gatherings
• Intimate Weddings and Pre-Wedding Functions
• Lead Sources: wedding and event aggregators, channel partners, Growth and Founders Office initiatives (IPs, communities, activations), qualified leads handed off by Inside Sales, website, Google and Meta enquiries
• Respond to leads quickly and understand each client's occasion, guest count and budget
• Run venue visits and walkthroughs with prospective clients
• Build and send proposals, upsell packages and add-ons, and close bookings
• Collect advances and confirm bookings in the system

B. Revenue Growth

• Achieve monthly social booking and revenue targets across assigned venues
• Improve venue occupancy and RevPAV (Revenue Per Available Venue)
• Improve lead-to-booking conversion across the funnel

C. Key Account & Client Relationship Management

• Manage ongoing relationships with repeat social clients
• Serve as key account manager for repeat social clients and social channel partners
• Drive referrals and repeat celebrations from happy clients
• Conduct post-event follow-up to capture feedback and future bookings

D. Event Coordination

• Coordinate with venue managers on event requirements and execution
• Ensure a smooth handover of client briefs from sales to operations
• Be the client's point of contact through to event day
• Maintain disciplined CRM hygiene across every stage of the funnel
• Own weekly and monthly sales reporting
• Share lead quality feedback with Growth and Inside Sales

Upholding Zahee Standards

Every celebration is a once-in-a-while moment for the person hosting it — they trust us with something precious. "A great place for celebrations" is not a tagline — it is a standard we commit to every day. For this role, that means:

• Sell only what we can deliver with excellence; never oversell
• Make every client feel heard and valued, from first call to event day
• Work hand-in-hand with venue managers so nothing falls through the cracks

Before any decision in your role, ask yourself: "If I were celebrating my own most important day, would I be comfortable with what I'm about to do or deliver?" If the honest answer is no, it's not Zahee standard.

Success Metrics / KPIs

KPI

What It Measures

Monthly Social Revenue Total social booking value closed against target — primary metric

Number of Bookings Confirmed social events booked

Lead-to-Booking Conversion Qualified social leads converted into confirmed bookings

Lead Response Time Speed of first response to new social leads

Average Booking Value Average revenue value per confirmed event

Upsell Attach Rate Share of bookings with add-ons or premium packages

Repeat & Referral Business % of bookings from returning or referred clients

RevPAV Contribution Contribution to Revenue Per Available Venue

Customer Satisfaction Score Post-event feedback and client ratings

Candidate Profile

Experience

• 2–4 years in sales, events or hospitality, with demonstrated closing of B2C or event bookings

Industry Background

• Hospitality
• Hotels
• Events
• Wedding Industry
• Luxury Services

Qualifications

• Graduate, in any discipline
• Hospitality or Hotel Management qualification a plus

Skills Required

• Event / Banquet Sales and closing (primary skill set)
• Consultative selling and upselling
• Customer Relationship Management
• Negotiation
• Coordination with venue and operations teams
• CRM proficiency and Excel
• Warm, confident communication in Hindi and English

Why Join Zahee

• Help build India's first national banquet brand — a great place for celebrations
• Help build a new vertical — Social Sales is set to become its own vertical with its own head
• Outsized ownership — a real revenue number and a cluster of venues to drive
• Direct exposure to leadership — work closely with the VP Corporate Sales, CBO and founding team
• Performance-linked incentives on top of a competitive base salary
• Front-row learning in hospitality-tech and the $75B+ Indian celebration market

Reporting Structure

This role reports to the VP Corporate Sales for now and operates on the demand side as a cluster manager covering two cities. It works with the Growth team and Inside Sales for leads and with venue managers for execution. A dedicated Social Sales head is likely once this vertical separates out, at which point this role will report into that head.

Competitive salary with performance incentives, structured around social revenue and booking targets.