SOCIAL MEDIA PERFORMANCE AND QUALITY SUPERVISOR

The Impact Engine; Pune District; On-site; INR 335,000 - 391,000; Full time

Job summary

The Impact Engine is seeking a detail-oriented Social Media Performance and Quality Supervisor to ensure error-free client deliverables. You will conduct quality checks, provide constructive feedback, and develop QA processes across the cluster.

In this role you will coordinate with project managers, monitor campaign outputs, and maintain audit reports to support high-quality, on-brand campaigns. A minimum of 2 years in a digital marketing agency is preferred.

Qualifications

• Bachelor’s degree in Marketing, Business, Communications or related field.
• 2+ years of experience in a Digital Marketing Agency.
• Strong understanding of digital marketing processes and client deliverables.
• Prior experience leading or supervising teams in a marketing environment.

Responsibilities

• Conduct comprehensive quality checks on every project before submission or delivery.
• Identify errors, inconsistencies, compliance gaps, and performance issues.
• Ensure projects meet internal SOPs, client requirements, and quality benchmarks.
• Provide structured feedback to project leads and team members.
• Track recurring mistakes and implement preventive corrective measures.
• Maintain quality audit reports and documentation.

Skills

Quality assurance

Feedback

Team supervision

Digital marketing processes

Canva

Copywriting

MS Excel

Google Sheets

Communication skills

Education

Bachelor’s degree in Marketing, Business, Communications

Tools

Canva

Google Sheets

MS Excel

Job description

SOCIAL MEDIA PERFORMANCE AND QUALITY SUPERVISOR

Company: The Impact Engine

Location: Pune - Hybrid - 2 days in office (Preferred)

Salary: ₹30,000 – ₹35,000 per month (+/- 10% performance based incentives)

Probation Period: 2 weeks (Stipend ₹10,000)

Experience: minimum 2 years (Preferred)

About The Impact Engine

The Impact Engine is a results-driven marketing agency focused on delivering measurable growth and high-impact marketing solutions for businesses across diverse industries. We combine creativity, data analytics, and automation to optimize marketing performance and drive customer engagement.

Role Overview

We are looking for a detail-oriented Social Media Performance and Quality Supervisor responsible strictly for quality assurance and error-checking across all digital marketing deliverables within the assigned cluster. This role focuses on reviewing work before client submission to ensure accuracy, consistency, and adherence to company standards.

Key Responsibilities

• Conduct comprehensive quality checks on every project before submission or delivery
• Identify errors, inconsistencies, compliance gaps, and performance issues
• Ensure projects meet internal SOPs, client requirements, and quality benchmarks
• Provide structured feedback to project leads and team members
• Track recurring mistakes and implement preventive corrective measures
• Maintain quality audit reports and documentation
• Coordinate with project managers to ensure timelines are not compromised
• Escalate major quality concerns to senior management when required
• Develop and refine quality control processes within the cluster
• Monitor overall cluster performance and recommend improvements
• Ensure zero-defect delivery culture within the assigned cluster

Required Skills & Qualifications

• Bachelor’s degree in Marketing, Business, Communications, or a related field
• 2+ years of experience working in a Digital Marketing Agency
• Strong understanding of digital marketing processes and client deliverables
• Prior experience leading or supervising teams in a marketing environment
• Practical knowledge of campaign strategy and execution workflows
• Hands-on experience with Canva and basic creative tools
• Strong copywriting and content review skills
• Ability to identify errors, inconsistencies, and quality gaps across campaigns and content
• High attention to detail with a strict quality assurance mindset
• Proficiency in MS Excel or Google Sheets
• Strong communication skills with the confidence to provide corrective feedback