SNOW - Data Intelligence Product Owner

Mployee.me; Bengaluru; Vor Ort; INR 4.000.000 - 7.000.000; Vollzeit

Zusammenfassung

GSK Technology in Bengaluru seeks a senior leader to head Hardware Asset Management (HAM) and Software Asset Management (SAM). You will establish the enterprise practice, standards, controls, data-quality expectations and governance across a largely outsourced, multi-sourced environment.

Leading through ServiceNow and integrated discovery, you will shape data models, dashboards and decision-making with security, compliance and lifecycle governance, while driving automation and responsible

Qualifikationen

• Degree in IT, Computer Science, Engineering, Business Information Systems or related field, or equivalent experience.
• ITIL Foundation required; ITIL Managing Professional, IT/Software Asset Management or ServiceNow certification desirable.
• Asset-management certification desirable.

Aufgaben

• Define and maintain HAM and SAM practice aligned to standards and governance.
• Input to policies, standards; set control objectives and lifecycle rules.
• Establish reliable asset inventories and compliance reporting.
• Act as senior authority for HAM/SAM in ServiceNow and govern data integrations.
• Define dashboards and MI for risk, data quality and remediation progress.
• Identify and prioritise automation opportunities across discovery and reconciliation.

Kenntnisse

Agile Methodology

Backlogs

CI/CD

CMDB

Cross-Functional Teamwork

Design Thinking

DevOps

HAM

Process Diagrams

Product Strategies

Project Management

Requirements Gathering

ServiceNow

Services Management

SAM

Software Development

UX

User Research

User Story

Ausbildung

Degree in IT/CS/Engineering or related

ITIL Foundation required

ITIL MP or SAM/ServiceNow cert desirable

Asset-management certification desirable

Tools

ServiceNow Platform

CMDB data models

Jobbeschreibung

Job Summary

This role leads Hardware Asset Management (HAM) and Software Asset Management (SAM) across GSK Technology. The role sets the enterprise practice, standards, controls, data-quality expectations and delivery discipline required to maintain trusted asset and configuration information across a largely outsourced, multi-sourced ecosystem. It establishes clear accountabilities, governs adherence and assures that internal teams and delivery partners maintain complete, accurate and timely records throughout the lifecycle. Working through ServiceNow and integrated discovery, inventory, procurement and supplier data sources, the role enables service operations, cyber security, change, incident, problem, resilience and technology lifecycle decisions. It also drives proportionate automation and responsible AI-enabled productivity, with security, compliance, data quality, human review and governance guardrails embedded by design.

Responsibilities

Practice Leadership Governance

• Define and maintain the enterprise IT Asset and Configuration Management practice covering HAM and SAM, aligned to GSK standards, regulatory requirements and the Technology operating model.
• Input to policies, standards; set control objectives, lifecycle rules, data ownership and RACI expectations; ensure accountabilities are clear across internal teams, strategic partners, managed service providers and specialist suppliers.

Hardware Software Asset Management

• Establish reliable asset inventories, ownership, evidence and compliance reporting, including alignment between asset records and related Configuration Items.
• For SAM, assure entitlement, deployment and consumption data and support licence compliance, audit and optimisation decisions.

ServiceNow, Data Integration

• Act as the senior functional authority for IT Asset and Configuration Management capabilities in ServiceNow, shaping requirements, backlog priorities, controls, data models and acceptance criteria with the platform team.
• Govern integrations with discovery, endpoint, cloud, procurement, identity, security and supplier data sources, including reconciliation, exception handling and authoritative-source decisions.
• Define dashboards and management information that make control performance, risk, data quality and remediation progress transparent.

Automation, Responsible AI Modern Engineering

• Partner with the Automation Acceleration team and relevant platform or engineering teams to identify and prioritise automation opportunities across discovery, normalisation, reconciliation, attestation, exception triage and reporting.
• Promote responsible use of AI-enabled analysis and productivity tools to identify anomalies and improve decision support, with approved data use, security and compliance controls, explainability where appropriate, human review and auditable outcomes.

Education Professional Qualifications

• Degree in IT, Computer Science, Engineering, Business Information Systems or related field, or equivalent experience.
• ITIL Foundation required; ITIL Managing Professional, IT/Software Asset Management or ServiceNow certification desirable.
• Asset-management certification desirable.

Job Experience

• Significant experience leading IT Asset and Software Asset or a related practice in a large, complex organisation.
• Proven experience setting or inputting to standards, controls and governance for HAM and SAM, not just administering records.
• Experience assuring outcomes in outsourced and multi-sourced environments.
• Hands-on functional experience of ServiceNow HAM/SAM, integrations and reporting.
• Understanding of CMDB CI classes and data models for effective leadership of HAM/SAM
• Experience supporting software compliance/audits with Procurement, Commercial and Finance stakeholders.
• Experience in a regulated global enterprise, ideally pharma, life sciences or healthcare, including leading audit readiness and response
• Balances control, compliance, data quality and operational practicality.
• Strong governance design, policy writing and process documentation capability.
• Analytical mindset, able to define metrics and prioritise remediation.
• Strong influencing skills, securing action from teams that dont report to the role.
• Commercial awareness to support licensing/asset decisions while owners retain contract/supplier accountability.
• Translates technical and licensing detail into clear risk and decision language for senior stakeholders.
• Makes proportionate, risk-based decisions across a federated technology estate.
• Committed to responsible automation and AI adoption with human oversight.

Skills

• Agile Methodology
• Backlogs
• CI/CD
• CMDB
• Cross-Functional Teamwork
• Design Thinking
• DevOps
• Hardware Asset Management (HAM)
• Process Diagrams
• Product Strategies
• Project Management
• Requirements Gathering
• ServiceNow Platform
• Services Management
• Software Asset Management (SAM)
• Software Development
• User Experience (UX)
• User Research
• User Story

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.