Senior Principal - IT Asset & Configuration

GSK; Bengaluru; On-site; INR 2,400,000 - 4,200,000; Full time

Job summary

GSK in Bengaluru seeks an experienced IT Asset Management leader to drive HAM and SAM across the technology estate, defining standards, governance and data quality while coordinating with outsourced partners. You will own ServiceNow HAM/SAM, ensure accurate CMDB data, enable security and compliance, and guide asset lifecycle decisions with a focus on automation and responsible AI.

ITIL Foundation required; hands-on ServiceNow experience and knowledge of pharma/regulatory environments are highly

Qualifications

• Significant experience leading IT Asset and Software Asset or related practice in a large organisation.
• Experience setting or inputting to standards, controls and governance for HAM and SAM.
• Hands-on ServiceNow HAM/SAM, integrations and reporting.

Responsibilities

• Define and maintain enterprise IT Asset and Configuration Management practice for HAM and SAM.
• Establish asset inventories, ownership, evidence and compliance reporting; align asset records with CMDB items.
• Act as the senior authority for HAM/SAM in ServiceNow; govern integrations with discovery, endpoint, cloud, procurement and security.
• Drive automation opportunities and responsible AI adoption with governance guardrails.

Skills

HAM

SAM

ServiceNow

CMDB design

Automation

AI governance

Stakeholder mgmt

Education

Degree in IT/CS/Engineering

ITIL Foundation

ITIL MP / SAM cert desirable

Asset-management cert desirable

Tools

ServiceNow

Discovery & integration tools

Job description

GSK remains committed to achieving bold commercial ambitions for the future. By 2031, we aim to deliver £40 billion in annual sales, leveraging our existing strong performance momentum to significantly increase our positive impact on the health of billions of patients globally. Our Ahead Together strategy is centred on early intervention to prevent and alter the course of disease, thereby protecting people and supporting healthcare systems. Our diverse portfolio consists of vaccines, specialty medicines, and general medicines. Through continuous innovation and a dedicated focus on scientific and technical excellence, we strive to develop and launch new, groundbreaking treatments that address critical health challenges.

Job Purpose This role leads Hardware Asset Management (HAM) and Software Asset Management (SAM) across GSK Technology. The role sets the enterprise practice, standards, controls, data-quality expectations and delivery discipline required to maintain trusted asset and configuration information across a largely outsourced, multi-sourced ecosystem. It establishes clear accountabilities, governs adherence and assures that internal teams and delivery partners maintain complete, accurate and timely records throughout the lifecycle. Working through ServiceNow and integrated discovery, inventory, procurement and supplier data sources, the role enables service operations, cyber security, change, incident, problem, resilience and technology lifecycle decisions. It also drives proportionate automation and responsible AI-enabled productivity, with security, compliance, data quality, human review and governance guardrails embedded by design.

Key Responsibilities

Practice Leadership & Governance

Define and maintain the enterprise IT Asset and Configuration Management practice covering HAM and SAM, aligned to GSK standards, regulatory requirements and the Technology operating model. Input to policies, standards; set control objectives, lifecycle rules, data ownership and RACI expectations; ensure accountabilities are clear across internal teams, strategic partners, managed service providers and specialist suppliers.

Hardware & Software Asset Management

Establish reliable asset inventories, ownership, evidence and compliance reporting, including alignment between asset records and related Configuration Items. For SAM, assure entitlement, deployment and consumption data and support licence compliance, audit and optimisation decisions.

ServiceNow, Data & Integration

Act as the senior functional authority for IT Asset and Configuration Management capabilities in ServiceNow, shaping requirements, backlog priorities, controls, data models and acceptance criteria with the platform team. Govern integrations with discovery, endpoint, cloud, procurement, identity, security and supplier data sources, including reconciliation, exception handling and authoritative-source decisions. Define dashboards and management information that make control performance, risk, data quality and remediation progress transparent.

Automation, Responsible AI & Modern Engineering

Partner with the Automation Acceleration team and relevant platform or engineering teams to identify and prioritise automation opportunities across discovery, normalisation, reconciliation, attestation, exception triage and reporting. Promote responsible use of AI-enabled analysis and productivity tools to identify anomalies and improve decision support, with approved data use, security and compliance controls, explainability where appropriate, human review and auditable outcomes.

Key Relationships/Customers

Business Stakeholders – Asset owners, Finance, Procurement, Risk, audit & compliance stakeholders. Tech Stakeholders – ServiceNow platform and product teams, Technology product, platform and service owners, Enterprise Architecture and engineering teams, Cyber Security, Global Risk & Compliance. ITSM process leads, including Incident, Change and Problem Management. Automation Acceleration team, Data, reporting and observability teams, Other Strategic partners and managed service providers.

Experience Required

Significant experience leading IT Asset and Software Asset or a related practice in a large, complex organisation. Proven experience setting or inputting to standards, controls and governance for HAM and SAM, not just administering records. Experience assuring outcomes in outsourced and multi-sourced environments. Hands-on functional experience of ServiceNow HAM/SAM, integrations and reporting. Understanding of CMDB CI classes and data models for effective leadership of HAM/SAM. Experience supporting software compliance/audits with Procurement, Commercial and Finance stakeholders. Experience in a regulated global enterprise, ideally pharma, life sciences or healthcare, including leading audit readiness and response.

Education & Professional Qualifications

• Degree in IT, Computer Science, Engineering, Business Information Systems or related field, or equivalent experience.
• ITIL Foundation required; ITIL Managing Professional, IT/Software Asset Management or ServiceNow certification desirable.
• Asset-management certification desirable.

Area of Specialisation

• Deep knowledge of IT Asset, Software Asset and Service Asset & Configuration Management practices.
• Strong understanding of CMDB design, CI lifecycle, discovery, reconciliation and data-quality controls.
• Working knowledge of hardware lifecycle governance, licence compliance, audit support and optimisation.
• Strong functional knowledge of ServiceNow CMDB, HAM and SAM and their integration with enterprise data sources.
• Understanding of technology risk, cyber security, privacy and regulatory expectations in a global regulated environment.
• Understanding of automation and responsible AI adoption in service-management data and workflows.

Skills/Background

Balances control, compliance, data quality and operational practicality. Strong governance design, policy writing and process documentation capability. Analytical mindset, able to define metrics and prioritise remediation. Strong influencing skills, securing action from teams that don't report to the role. Commercial awareness to support licensing/asset decisions while owners retain contract/supplier accountability. Translates technical and licensing detail into clear risk and decision language for senior stakeholders. Makes proportionate, risk-based decisions across a federated technology estate. Committed to responsible automation and AI adoption with human oversight. Fluent written and spoken English.

#AGTech Skills

Agile Delivery, Artificial Intelligence (AI), Capacity Planning, Cloud Based Services, CMDB, Configuration Management (CM), Database Management, Disaster Recovery (DR), Financial Operations, Hardware Asset Management (HAM), Identity Access Management (IAM), Incident Management, Infrastructure Capacity Planning, Network Configurations, Network Troubleshooting, Operations Analysis, Performance Tuning, Product Management, Service Level Agreement (SLA), ServiceNow Platform, Software Asset Management (SAM), Stakeholder Management, System Monitors, Vulnerability Management.

Why GSK?

Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases - to impact health at scale. People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

Inclusion at GSK

As an employer committed to Inclusion, we encourage you to reach out if you need any adjustments during the recruitment process.

Please contact our Recruitment Team at [e-mail] to discuss your needs.