SNOW - Data Intelligence Product Owner

GSK; Bengaluru; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

GSK is seeking a senior IT Asset Management leader to define and governHAM/SAM practices across a largely outsourced IT ecosystem. You will set standards, ownership, controls and data quality, enabling lifecycle decisions and governance across internal teams and partners.

The role emphasizes ServiceNow, discovery integrations and collaboration with procurement, security and finance to ensure compliant, auditable asset information and automation where appropriate.

Qualifications

• Degree in IT, Computer Science, Engineering, Business Information Systems or related field, or equivalent experience.
• ITIL Foundation required; ITIL Managing Professional, IT/Software Asset Management or ServiceNow certification desirable.
• Asset-management certification desirable.

Responsibilities

• Lead enterprise IT Asset and Configuration Management practice for HAM and SAM, aligned to standards and policy.
• Establish reliable asset inventories, ownership and compliance reporting with SAM data and licence management.

Skills

HAM

ServiceNow

Governance

Data quality

Automation

AI governance

Asset management

CMDB

Stakeholder mgmt

Education

IT/CS/Engineering degree

ITIL Foundation

ITIL MP or SAM/ServiceNow cert

Asset-management cert

Tools

ServiceNow Platform

Discovery tooling

Job description

GSK remains committed to achieving bold commercial ambitions for the future. By 2031, we aim to deliver £40 billion in annual sales, leveraging our existing strong performance momentum to significantly increase our positive impact on the health of billions of patients globally. Our Ahead Together strategy is centred on early intervention to prevent and alter the course of disease, thereby protecting people and supporting healthcare systems. Our diverse portfolio consists of vaccines, specialty medicines, and general medicines. Through continuous innovation and a dedicated focus on scientific and technical excellence, we strive to develop and launch new, groundbreaking treatments that address critical health challenges.

Job Purpose

This role leads Hardware Asset Management (HAM) and Software Asset Management (SAM) across GSK Technology. The role sets the enterprise practice, standards, controls, data-quality expectations and delivery discipline required to maintain trusted asset and configuration information across a largely outsourced, multi-sourced ecosystem. It establishes clear accountabilities, governs adherence and assures that internal teams and delivery partners maintain complete, accurate and timely records throughout the lifecycle. Working through ServiceNow and integrated discovery, inventory, procurement and supplier data sources, the role enables service operations, cyber security, change, incident, problem, resilience and technology lifecycle decisions. It also drives proportionate automation and responsible AI-enabled productivity, with security, compliance, data quality, human review and governance guardrails embedded by design.

Key Responsibilities

• Practice Leadership & Governance Define and maintain the enterprise IT Asset and Configuration Management practice covering HAM and SAM, aligned to GSK standards, regulatory requirements and the Technology operating model. Input to policies, standards; set control objectives, lifecycle rules, data ownership and RACI expectations; ensure accountabilities are clear across internal teams, strategic partners, managed service providers and specialist suppliers.
• Hardware & Software Asset Management Establish reliable asset inventories, ownership, evidence and compliance reporting, including alignment between asset records and related Configuration Items. For SAM, assure entitlement, deployment and consumption data and support licence compliance, audit and optimisation decisions.
• ServiceNow, Data & Integration Act as the senior functional authority for IT Asset and Configuration Management capabilities in ServiceNow, shaping requirements, backlog priorities, controls, data models and acceptance criteria with the platform team. Govern integrations with discovery, endpoint, cloud, procurement, identity, security and supplier data sources, including reconciliation, exception handling and authoritative-source decisions. Define dashboards and management information that make control performance, risk, data quality and remediation progress transparent.
• Automation, Responsible AI & Modern Engineering Partner with the Automation Acceleration team and relevant platform or engineering teams to identify and prioritise automation opportunities across discovery, normalisation, reconciliation, attestation, exception triage and reporting. Promote responsible use of AI-enabled analysis and productivity tools to identify anomalies and improve decision support, with approved data use, security and compliance controls, explainability where appropriate, human review and auditable outcomes.

Education & Professional Qualifications

• Degree in IT, Computer Science, Engineering, Business Information Systems or related field, or equivalent experience.
• ITIL Foundation required; ITIL Managing Professional, IT/Software Asset Management or ServiceNow certification desirable.
• Asset-management certification desirable.

Job Experience

• Significant experience leading IT Asset and Software Asset or a related practice in a large, complex organisation.
• Proven experience setting or inputting to standards, controls and governance for HAM and SAM, not just administering records.
• Experience assuring outcomes in outsourced and multi-sourced environments.
• Hands-on functional experience of ServiceNow HAM/SAM, integrations and reporting.
• Understanding of CMDB CI classes and data models for effective leadership of HAM/SAM Experience supporting software compliance/audits with Procurement, Commercial and Finance stakeholders.
• Experience in a regulated global enterprise, ideally pharma, life sciences or healthcare, including leading audit readiness and response Balances control, compliance, data quality and operational practicality.
• Strong governance design, policy writing and process documentation capability.
• Analytical mindset, able to define metrics and prioritise remediation.
• Strong influencing skills, securing action from teams that don't report to the role.
• Commercial awareness to support licensing/asset decisions while owners retain contract/supplier accountability.
• Translates technical and licensing detail into clear risk and decision language for senior stakeholders.
• Makes proportionate, risk-based decisions across a federated technology estate.
• Committed to responsible automation and AI adoption with human oversight.

#AGTech Skills

Agile Methodology, Backlogs, CI/CD, CMDB, Cross-Functional Teamwork, Design Thinking, DevOps, Hardware Asset Management (HAM), Process Diagrams, Product Strategies, Project Management, Requirements Gathering, ServiceNow Platform, Services Management, Software Asset Management (SAM), Software Development, User Experience (UX), User Research, User Story

Why GSK?

Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale. People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

Inclusion at GSK

As an employer committed to Inclusion, we encourage you to reach out if you need any adjustments during the recruitment process. Please contact our Recruitment Team at [e-mail] to discuss your needs.

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We are a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years. Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together. Find out more on our career site.