Servicenow Developer

Genpact; Pune District, Bengaluru, Delhi; Sur place; INR 1 200 000 - 2 400 000; Plein temps

Résumé du poste

Genpact in Pune, India, is seeking an experienced ServiceNow Consultant specializing in HAM and SAM to design, configure, and optimize ITAM processes on the ServiceNow platform.

You will ensure accurate asset lifecycle tracking, license compliance, and cost optimization while collaborating with IT, Procurement, and Finance teams.

The role requires hands-on HAM/SAM modules, CMDB integration, and commitment to best practices and upgrades.

Qualifications

• 6–8 years of overall IT experience, with 4–5 years dedicated to ServiceNow HAM/SAM.
• Strong hands-on experience with HAM Pro and SAM Pro modules.
• Knowledge of software license models and entitlement management.
• Experience with CMDB, Discovery, and normalization/reconciliation.
• Proficiency in ServiceNow scripting (JavaScript, Glide APIs).
• Experience integrating ServiceNow with third‑party tools via REST/SOAP APIs.
• ITIL framework knowledge.
• Strong analytical and client‑facing communication skills.

Responsabilités

• Lead end-to-end implementation, configuration, and support of HAM and SAM Pro modules.
• Design and configure hardware asset lifecycle workflows (procurement to retirement/disposal).
• Configure software license models, entitlements, normalization, and reconciliation processes.
• Perform software license compliance audits and optimize license allocation to reduce costs.
• Integrate HAM/SAM with CMDB, Discovery, Service Catalog, and Procurement modules.
• Define and implement asset data governance, normalization rules, and reconciliation logic.
• Collaborate with stakeholders (IT, Procurement, Finance) to align ITAM processes with business needs.
• Support data migration, asset reconciliation, and CI/asset mapping activities.
• Troubleshoot issues, provide root cause analysis, and ensure platform stability.
• Mentor junior consultants and contribute to best practices/documentation.
• Stay current with ServiceNow releases and recommend upgrades/enhancements.

Connaissances

HAM Pro

SAM Pro

JavaScript

CMDB

Discovery

REST APIs

SCCM

Flexera

ITIL

Stakeholder communication

Outils

SCCM

Flexera

REST API

SOAP API

ServiceNow Studio

Description du poste

Ready to build the future with AI?
At Genpact, we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Job Title: ServiceNow Consultant – [ITAM – HAM/SAM Modules]

Role Summary

We are looking for an experienced ServiceNow Consultant with strong hands-on expertise in Hardware Asset Management (HAM) and Software Asset Management (SAM) modules. The ideal candidate will design, configure, and optimize ITAM processes on the ServiceNow platform, ensuring accurate asset lifecycle tracking, license compliance, and cost optimization for the organization.

Key Responsibilities

• Lead end-to-end implementation, configuration, and support of ServiceNow HAM and SAM Pro modules
• Design and configure hardware asset lifecycle workflows (procurement to retirement/disposal)
• Configure software license models, entitlements, normalization, and reconciliation processes
• Perform software license compliance audits and optimize license allocation to reduce costs
• Integrate HAM/SAM with CMDB, Discovery, Service Catalog, and Procurement modules
• Define and implement asset data governance, normalization rules, and reconciliation logic
• Conduct gap analysis, prepare solution design documents, and translate business requirements into technical configurations
• Collaborate with stakeholders (IT, Procurement, Finance) to align ITAM processes with business needs
• Support data migration, asset reconciliation, and CI/asset mapping activities
• Troubleshoot issues, provide root cause analysis, and ensure platform stability
• Mentor junior consultants and contribute to best practices/documentation
• Stay current with ServiceNow releases and recommend upgrades/enhancements

Required Skills & Qualifications

• 6–8 years of overall IT experience, with at least 4–5 years dedicated to ServiceNow HAM/SAM
• Strong hands-on experience with ServiceNow SAM Pro and HAM Pro modules
• Solid understanding of software license models (Microsoft, Oracle, IBM, Adobe, etc.) and entitlement management
• Experience with CMDB, Discovery, and Normalization/Reconciliation processes
• Proficiency in ServiceNow scripting (JavaScript, Glide APIs, Business Rules, Script Includes, UI Policies)
• Experience integrating ServiceNow with third-party tools (SCCM, Flexera, procurement/finance systems) via REST/SOAP APIs
• Knowledge of ITAM/ITSM best practices and ITIL framework
• Experience with asset lifecycle management, including contracts, warranties, and depreciation
• Strong analytical, problem-solving, and client-facing communication skills
• Experience leading or contributing to full lifecycle ServiceNow implementations

Good to Have

• ServiceNow Certified Implementation Specialist – HAM/SAM
• ServiceNow System Administrator Certification (CSA)
• Experience with ServiceNow Discovery, Service Mapping, or ITOM modules
• Exposure to cloud asset management (AWS/Azure license tracking)
• Prior consulting/client-facing project experience