SNOW - Data Intelligence Product Owner

GSK India; Bengaluru; On-site; INR 2,400,000 - 4,200,000; Full time

Job summary

GSK Technology seeks a leader to run Hardware and Software Asset Management across the enterprise, defining the asset governance, data quality, and lifecycle controls in a largely outsourced setup. You will drive ServiceNow-based HAM/SAM capabilities, integrations, dashboards and policy-driven governance to enable secure, compliant technology operations.

You will partner with procurement, security, and finance to assure entitlement, licensing, and data accuracy, while promoting responsible

Qualifications

• Degree and related field or equivalent experience.
• ITIL Foundation is required; ITIL Managing Professional, IT/Software Asset Management or ServiceNow certification desirable.
• Asset-management certification desirable.

Responsibilities

• Define and maintain the enterprise IT Asset and Configuration Management practice covering HAM and SAM, aligned to GSK standards, regulatory requirements and the Technology operating model.
• Input to policies, standards; set control objectives, lifecycle rules, data ownership and RACI expectations; ensure accountabilities are clear across internal teams, strategic partners, managed service providers and specialist suppliers.
• Establish reliable asset inventories, ownership, evidence and compliance reporting, including alignment between asset records and related Configuration Items.
• For SAM, assure entitlement, deployment and consumption data and support licence compliance, audit and optimisation decisions.
• Act as the senior functional authority for IT Asset and Configuration Management capabilities in ServiceNow, shaping requirements, backlog priorities, controls, data models and acceptance criteria with the platform team.
• Govern integrations with discovery, endpoint, cloud, procurement, identity, security and supplier data sources, including reconciliation, exception handling and authoritative-source decisions.
• Define dashboards and management information that make control performance, risk, data quality and remediation progress transparent.
• Partner with the Automation Acceleration team and relevant platform or engineering teams to identify and prioritise automation opportunities across discovery, normalisation, reconciliation, attestation, exception triage and reporting.
• Promote responsible use of AI-enabled analysis and productivity tools to identify anomalies and improve decision support, with approved data use, security and compliance controls, explainability where appropriate, human review and auditable outcomes.

Skills

Agile Methodology

Backlogs

CI/CD

CMDB

Cross-Functional Teamwork

Design Thinking

DevOps

Hardware Asset Management

Process Diagrams

Product Strategies

Project Management

Requirements Gathering

ServiceNow Platform

Services Management

Software Asset Management

Software Development

User Experience

User Research

User Story

Education

Degree in IT/CS/Engineering/Business Information Systems

ITIL Foundation

ITIL Managing Professional

IT/Software Asset Management

ServiceNow certification

Asset-management certification

Tools

ServiceNow Platform

Job description

Job Summary

This role leads Hardware Asset Management (HAM) and Software Asset Management (SAM) across GSK Technology. The role sets the enterprise practice, standards, controls, data-quality expectations and delivery discipline required to maintain trusted asset and configuration information across a largely outsourced, multi-sourced ecosystem. It establishes clear accountabilities, governs adherence and assures that internal teams and delivery partners maintain complete, accurate and timely records throughout the lifecycle. Working through ServiceNow and integrated discovery, inventory, procurement and supplier data sources, the role enables service operations, cyber security, change, incident, problem, resilience and technology lifecycle decisions. It also drives proportionate automation and responsible AI-enabled productivity, with security, compliance, data quality, human review and governance guardrails embedded by design.

Responsibilities

Practice Leadership Governance

• Define and maintain the enterprise IT Asset and Configuration Management practice covering HAM and SAM, aligned to GSK standards, regulatory requirements and the Technology operating model.
• Input to policies, standards; set control objectives, lifecycle rules, data ownership and RACI expectations; ensure accountabilities are clear across internal teams, strategic partners, managed service providers and specialist suppliers.

Hardware Software Asset Management

• Establish reliable asset inventories, ownership, evidence and compliance reporting, including alignment between asset records and related Configuration Items.
• For SAM, assure entitlement, deployment and consumption data and support licence compliance, audit and optimisation decisions.

ServiceNow, Data Integration

• Act as the senior functional authority for IT Asset and Configuration Management capabilities in ServiceNow, shaping requirements, backlog priorities, controls, data models and acceptance criteria with the platform team.
• Govern integrations with discovery, endpoint, cloud, procurement, identity, security and supplier data sources, including reconciliation, exception handling and authoritative-source decisions.
• Define dashboards and management information that make control performance, risk, data quality and remediation progress transparent.

Automation, Responsible AI Modern Engineering

• Partner with the Automation Acceleration team and relevant platform or engineering teams to identify and prioritise automation opportunities across discovery, normalisation, reconciliation, attestation, exception triage and reporting.
• Promote responsible use of AI-enabled analysis and productivity tools to identify anomalies and improve decision support, with approved data use, security and compliance controls, explainability where appropriate, human review and auditable outcomes.

Education Professional Qualifications

• Degree in IT, Computer Science, Engineering, Business Information Systems or related field, or equivalent experience.
• ITIL Foundation required; ITIL Managing Professional, IT/Software Asset Management or ServiceNow certification desirable.
• Asset-management certification desirable.

Job Experience

• Significant experience leading IT Asset and Software Asset or a related practice in a large, complex organisation.
• Proven experience setting or inputting to standards, controls and governance for HAM and SAM, not just administering records.
• Experience assuring outcomes in outsourced and multi-sourced environments.
• Hands-on functional experience of ServiceNow HAM/SAM, integrations and reporting.
• Understanding of CMDB CI classes and data models for effective leadership of HAM/SAM
• Experience supporting software compliance/audits with Procurement, Commercial and Finance stakeholders.
• Experience in a regulated global enterprise, ideally pharma, life sciences or healthcare, including leading audit readiness and response
• Balances control, compliance, data quality and operational practicality.
• Strong governance design, policy writing and process documentation capability.
• Analytical mindset, able to define metrics and prioritise remediation.
• Strong influencing skills, securing action from teams that dont report to the role.
• Commercial awareness to support licensing/asset decisions while owners retain contract/supplier accountability.
• Translates technical and licensing detail into clear risk and decision language for senior stakeholders.
• Makes proportionate, risk-based decisions across a federated technology estate.
• Committed to responsible automation and AI adoption with human oversight.

Skills

• Agile Methodology
• Backlogs
• CI/CD
• CMDB
• Cross-Functional Teamwork
• Design Thinking
• DevOps
• Hardware Asset Management (HAM)
• Process Diagrams
• Product Strategies
• Project Management
• Requirements Gathering
• ServiceNow Platform
• Services Management
• Software Asset Management (SAM)
• Software Development
• User Experience (UX)
• User Research
• User Story