SME/Service Advisor/Travel Consultant - Int Travel Domain

Talent Advisors; Dadri, Gurugram District; Sur place; INR 300 000 - 540 000; Plein temps

Résumé du poste

Talent Advisors is seeking a Service Advisor in India to handle first-line support for Executive club members and premium customers, delivering top-tier service across channels. You will manage back-office tasks, ticketing, and audits while ensuring data protection and confidentiality.

You will contribute to meeting service and revenue targets, drive process improvements, and stay current with product and fare knowledge, working in a shift-based environment.

Qualifications

• Experience in travel industry or call centre preferred.
• Excellent written and spoken communication.
• Strong conflict/objection handling skills.
• Customer service background preferred.
• Basic knowledge of advanced fares and ticketing, electronic ticketing and understanding of GDS.
• Flexible with shift working environment.

Responsabilités

• Maintain the highest standards of customer service for inbound and outbound calls across markets/functions to ensure customer confidence and loyalty.
• Provide first-call resolution for Executive club members, Premium Customers, and Preferred Partners as a technical expert to resolve queries or issues.
• Undertake all back-office activities, including handling queues, reissues, advanced fares and ticketing.
• Provide support during business contingencies including mass disruptions.
• Check and authorize Automated Ticket Sales reports including reconciliation and related documentation to ensure audit compliance.
• Deliver departmental and/or team targets to attain customer service and revenue.
• Lead ongoing programmes of process and quality improvement through new technology and working methods.
• Maintain data protection and confidentiality for staff and customers.
• Pursue self-development to keep technical and product knowledge up-to-date.
• Undertake any contact centre related tasks entrusted from time to time.

Connaissances

Communication skills

Conflict handling

Customer service

GDS knowledge

Ticketing basics

Shift flexibility

Call centre experience

Outils

GDS

Description du poste

Job Description of Service Advisor

Job Title : Service Advisor

Reports to : Team Manager

Day-to-day basis responsibilities:

• Maintain the highest standards of customer service, for both inbound and outbound calls across all markets / functions in order to ensure customer confidence, satisfaction and loyalty.
• Provide first call resolution for Executive club members, Premium Customers, Preferred Partners by carrying out the role of a technical expert within the team to resolve any queries or issues
• Responsible to undertake all back office related activities, which includes handling queues, reissues, handling advanced fares and ticketing etc.
• To provide support during business contingency which may arise including mass disruptions.
• Responsible for checking and authorizing Automated Ticket Sales reports including reconciliation and related documentation. Ensure audit compliance.
• To deliver departmental and/or team targets to attain customer service and revenue.
• To play a leading role in an ongoing programme of process and quality improvement through the implementation of new technology and new working method.
• To maintain data protection and confidentiality for both staff and customers.
• Responsible for self-development to ensure own technical and product knowledge is kept up-to-date.
• Undertake any contact centre related jobs entrusted from time to time.

Eligibility:

• Travel industry/call centre experience preferred
• Excellent communication skills both oral and written.
• Strong conflict/objection handling skills
• Customer Service background preferred
• Basic knowledge of Advanced fares and ticketing, electronic ticketing and understanding of GDS
• Flexible with shift working environment