Sme - Change Management, Servicenow

HCL Technologies Limited; Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

ITIL training

Job summary

HCL Technologies Limited in Chennai, Tamil Nadu seeks a Change Manager to authorize and approve minor/low changes, coordinate CAB meetings, and decide on implementations. You will ensure CM processes align with standards and help drive continuous improvement of policies and CMS tooling.

responsibilities include preparing Change Summary Sheets, managing CM activities, and mentoring teams on CM best practices, including audits and CMS deployment.

Qualifications

• ITIL Foundation Certification recommended
• Change Management Certification optional but valuable

Responsibilities

• Authorize and approve minor/low changes
• Coordinate CAB meetings to discuss higher-risk changes
• Prepare Change Summary Sheet for RFCs
• Mentor CM services, concepts, policies, and procedures
• Chair the Configuration Control Board (CCB) and enforce decisions
• Review compliance to CMS policies and participate in CM audits

Skills

Change management

CMDB

Stakeholder coordination

Tools

CMS

CMDB

ITSM

Job description

Chennai, Tamil Nadu

Job Summary

Operations and Functional responsibilities

• Change Manager - Authorize and approve minor/low change
• Coordinate and conduct meetings with Change advisory board (CAB) to discuss higher risk changes
• Authority to implement or reject a change
• Ensures that all the activities designed to implement the change are as per the standards. The policies and procedures should be well defined, recognized and reviewed
• Prepare Change Summary Sheet that summarizes all RFC’s. This sheet helps the CAB team to understand and evaluate the proposed change
• Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable.
• Managing the day-to-day activities of the process, including establishing priorities and work assignments
• Tracking compliance to policies and procedures and resolving or escalating any compliance issues
• Facilitating CM audits
• Reviewing critical incident outage resolution results and responses and dispositions of failed changes due to issues related to the configuration management system (CMS)
• Facilitating communication and engaging business and IT management to encourage CM efforts and value propositions
• Engaging with strategic projects to ensure configuration management can deliver the required CMS functionality within project timeframes
• Reviewing and approving all changes to the CMS infrastructure where applicable
• Reviewing and approving significant IT infrastructure changes to ensure impacts to configuration management data are properly addressed
• Mentoring the organization of CM services, concepts, policies, and procedures
• Chairing the configuration control board (CCB) and enacting changes as directed
• Providing and approving all requirements, use cases, user stories, etc. to support new or improving CMS functionality
• Reviewing and approving all requests for the administrator log on credentials and access rights to the CMS infrastructure
• Reviewing and publishing configuration management reporting
• Configuration & IT Asset Manager
• Creating and maintaining documentation for tools used to support configuration management.
• Monitoring all configuration management processes.
• Deployment and decommission of CIs in CMDB.
• Ensure all the deployment and decommission are as per standards.
• Prepare monthly CMDB reports.
• Coordinate and conduct meetings with customer to discuss scope of improvement in CMDB management
• Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable.

Key Responsibilities primary skill

• change and CMDB

Skill Requirements primary skill

• change and CMDB

Other Requirements

• Itil Foundation Certification (Recommended). Change Management Certification (Optional But Valuable)