ASSET AND CONFIGURATION MANAGER L1

Wipro; Mumbai; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Wipro in Mumbai, Maharashtra, seeks a seasoned professional to manage Configuration Management activities. You will populate and maintain the CMDB, align processes with Change Management, and ensure data accuracy across the CMS.

The role involves regular baselining, auditing, and enabling effective communications for CMDB changes. The ideal candidate has 5–8 years of ITIL-based experience in asset and configuration management, with strong analytic and stakeholder management skills, ready to

Qualifications

• Mandatory: ITIL and IT Hardware Asset Management.
• 5–8 years of experience in asset and configuration management.

Responsibilities

• Populate the CMDB with accurate data.
• Align activities with the Change Management process.
• Ensure the CMS information is up to date.
• Perform regular CMDB snapshots and baselines.
• Audit CMDB and implement a communications plan.
• Consider backups and Definitive Media Library.
• Make recommendations for service improvement plans.
• Ensure the Service Asset and Configuration Management process is fit for purpose.
• Ensure process descriptions meet objectives.
• Support sponsorship, design and continual improvement of the process and its metrics.

Skills

ITIL

CMDB

SCM tools

Build automation

Defect management

Source code management

Change management

Process improvement

Stakeholder management

Tools

Defect tracking tools

Source control systems

Build automation tools

Job description

RESPONSIBILITIES

• Populating the CMDB
• Ensuring the pre-defined activities are aligned with the Change Management process
• Ensuring the CMS provides accurate and up to date information.
• Ensuring regular snapshots and Configuration Baselines are taken and protected
• Triggering an auditing process on the CMDB
• Implementing a Communications plan upon changes in the CMDB, using the RACI model.
• Ensuring backups are taken as appropriate
• Considering the usage of a Definitive Media Library as appropriate.
• Making recommendations for Service Improvement Plans
• Ensuring the Service Asset and Configuration process is performed as designed.
• Developing a Service Asset and Configuration Management process m
• Ensuring the Service Asset and Configuration Management process is fit for purpose.
• Ensuring process description meets objectives
• Sponsorship, design, and continual improvement of the process and its metrics.
• Following the organization's policies relating to employment

KEY SKILLS AND COMPETENCIES

• Good analytic and decision-making skills.
• Good communication skills.
• Good presentation skills.
• Must have conflict resolution abilities.
• Technical background with demonstrated skills in at least one or multiple IT technologies / disciplines
• IT hardware and Software setup, management and troubleshooting capabilities
• Configuration Management experience on document control, source code management, and Defect Management tools
• Should be able to create a CMDB repository
• Should have understanding of the software development lifecycle
• Experience of working in a multi-site environment
• Extensive experience with SCM tools and with build automation software

Mandatory Skills: ITIL - IT Hardware Asset Management

Experience: 5-8 Years

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