SmartComm Developer

Infosys; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Infosys is looking for a SmartComm Developer in Bengaluru, India, with 3–5 years of experience in SmartComm development and customer communication management. Responsibilities include designing and maintaining templates for multi-channel outputs and troubleshooting production issues.

The ideal candidate will have relevant degrees, strong skills in document composition integrations, and the ability to work collaboratively in agile environments.

Qualifications

• 3–5 years of experience in SmartComm development and customer communication management (CCM) implementations.
• Hands-on experience building and maintaining SmartComm templates/components with strong attention to layout, rules, and personalization.
• Working knowledge of integrating document composition solutions with enterprise data/applications.

Responsibilities

• Design, develop, and maintain SmartComm templates, components, and document packages for multi‑channel output.
• Translate functional requirements into scalable composition solutions, ensuring accuracy and compliance.
• Troubleshoot production issues and implement preventive fixes.

Skills

SmartComm development

Customer communication management (CCM)

Integrating document composition solutions

Debugging and analyzing requirements

Collaboration with cross-functional teams

Education

BE, ME, BTECH, MTECH, MCA, MSC, MBA

Job description

Minimum Qualifications

• BE, ME, BTECH, MTECH, MCA, MSC, MBA.
• 3–5 years of experience in SmartComm development and customer communication management (CCM) implementations.
• Hands‑on experience building and maintaining SmartComm templates/components with strong attention to layout, rules, and personalization.
• Working knowledge of integrating document composition solutions with enterprise data/applications and supporting end‑to‑end releases.
• Ability to analyze requirements, debug issues efficiently, and collaborate with cross‑functional teams to deliver quality outcomes.

Key Responsibilities

SmartComm Development & Delivery

• Design, develop, and maintain SmartComm templates, components, and document packages for multi‑channel output (print, PDF, email, digital).
• Translate functional requirements into scalable composition solutions, ensuring accuracy, branding consistency, and compliance.
• Configure document logic, dynamic content rules, reusable assets, and conditional rendering to support personalization at scale.
• Integrate SmartComm solutions with upstream/downstream systems and data sources to enable automated document generation.
• Troubleshoot production issues, perform root‑cause analysis, and implement preventive fixes to improve stability and turnaround time.

Quality, Performance & Collaboration

• Conduct unit testing and support SIT/UAT by collaborating with QA and business teams; ensure defect closure and release readiness.
• Optimize template performance and maintainability through modular design, version control practices, and documentation.
• Participate in agile ceremonies, provide accurate estimates, and contribute to continuous improvement of delivery processes.

AI‑enabled Enhancements

• Support AI‑driven initiatives such as content suggestions, classification, or automation of document‑related workflows where applicable.
• Collaborate with stakeholders to identify opportunities to improve communication effectiveness using AI‑assisted insights.

Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity; sexual orientation, religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.