SmartComm Engineer

ThoughtFocus; Bengaluru; On-site; INR 2,400,000 - 4,200,000; Full time

Job summary

ThoughtFocus is seeking an experienced SmartComm Developer to design, develop, and support customer communication solutions using the SmartComm/OpenText Exstream platform. The role involves building scalable, high-quality document generation solutions aligned with business and compliance requirements.

The candidate will design templates, layouts, rules, and content libraries, implement batch and real-time generation, and integrate with CRM, core systems, and archives.

Qualifications

• 8+ years of experience in SmartComm/OpenText Exstream.
• Strong hands-on experience with SmartComm/Exstream Designer, Design Manager.
• XML, XSD, XSLT experience.
• Experience with document composition, batch processing, and real-time generation.
• Good understanding of print and digital communication workflows.
• Experience in BFSI domain preferred.

Responsibilities

• Design, develop, and maintain customer communication solutions using SmartComm.
• Develop templates, layouts, rules, scripts, and content libraries.
• Implement batch and real-time document generation solutions.
• Integrate SmartComm with upstream/downstream systems (CRM, Core systems, ECM, Archive).
• Support document distribution via print, email, PDF, and digital channels.
• Provide production support and handle incident resolution.

Skills

SmartComm/OpenText Exstream

XML/XSD/XSLT

Document composition

Batch processing

Real-time generation

Print & digital workflows

Unix/Linux

Git/SVN

CI/CD pipelines

Agile/Scrum

BFSI domain

Tools

SmartComm Designer

Design Manager

Communications Server

Job description

We are seeking an experienced SmartComm Developer with of hands-on experience in SmartComm Platform to design, develop, and support customer communication solutions. The role involves building scalable, high-quality document generation solutions aligned with business and compliance requirements.

Key Responsibilities

• Design, develop, and maintain customer communication solutions using SmartComm.
• Develop and enhance templates, layouts, rules, scripts, and content libraries.
• Implement batch and real-time document generation solutions.
• Work with XML, XSLT, and data mapping for document composition.

Integration & Technical Design

• Integrate SmartComm with upstream/downstream systems (CRM, Core systems, ECM, Archive).
• Develop solutions using SmartComm Designer, Design Manager, and Communications Server.
• Support document distribution via print, email, PDF, and digital channels.
• Ensure solutions meet performance, scalability, and security standards.

Maintenance & Support

• Perform defect analysis, bug fixes, and performance tuning.
• Provide production support and handle incident resolution.
• Participate in root cause analysis and preventive improvements.

Collaboration & Stakeholder Management

• Work closely with business analysts and stakeholders to understand communication requirements.
• Translate business requirements into technical designs.
• Support UAT and production releases.
• Provide technical guidance to junior developers.

Technical Skills

• Minimum 8+ years of experience in SmartComm/OpenText Exstream.
• Strong hands-on experience with:
• SmartComm/Exstream Designer & Design Manager
• XML, XSD, XSLT
• Experience with document composition, batch processing, and real-time generation.
• Good understanding of print and digital communication workflows.

Tools & Platforms

• Experience with version control tools (Git, SVN).
• Familiarity with Unix/Linux environments.
• Experience with CI/CD pipelines is a plus.

Domain & Soft Skills

• Experience in Banking, Financial Services, Insurance (BFSI) is preferred.
• Strong analytical and problem-solving skills.
• Good communication and documentation skills.
• Ability to work independently and in a team-oriented environment.
• Experience working in Agile/Scrum environments.
• Individual role

Nice to Have

• OpenText certification in Exstream / SmartComm.
• Experience with regulatory and compliance-driven communications.
• Exposure to cloud environments (AWS/Azure).