SmartCOMM Developer

Capgemini; Hyderabad; Hybrid; INR 2,000,000 - 3,500,000; Full time

Benefits offered by this job

Private Health Insurance

Pension Plan

Paid Time Off

Training & Development

Flexible work arrangements

Job summary

Capgemini is seeking experienced SmartCOMM Developers to design, implement, and support CCM solutions built on the Smart Communications platform. You will create customer correspondence, templates, and statements, and integrate with enterprise systems across the project lifecycle.

The role requires 6–12 years of hands-on SmartCOMM experience, strong knowledge of CCM concepts, and proficiency with SmartCOMM Designer/Developer tools.

Qualifications

• 6 to 12 years of experience in CCM or related roles.
• Hands-on SmartCOMM platform experience.
• Experience in SmartCOMM template design and development.
• Knowledge of document composition and CCM concepts.
• Experience with data mapping and document generation processes.
• Proficiency in XML, XSD, XSLT, XPath, JSON.
• Experience creating customer-facing communications and notices.
• Expertise in SmartCOMM Designer and Developer tools.

Responsibilities

• Develop and customize interactive, batch, and on-demand communications.
• Design, develop, and maintain customer communication solutions using SmartCOMM (Smart Communications).
• Create and manage communication templates, forms, letters, statements, and customer correspondence.
• Work closely with business analysts and stakeholders to understand communication requirements.
• Configure business rules, content libraries, reusable templates, and document workflows.
• Integrate SmartCOMM solutions with upstream and downstream enterprise applications.
• Participate in requirement analysis, design discussions, development, testing, and deployment activities.
• Troubleshoot production issues and provide timely resolutions.
• Perform code reviews and ensure adherence to development standards and best practices.
• Support migration, upgrade, and enhancement initiatives within SmartCOMM environments.
• Collaborate with QA teams during testing cycles and defect resolution.

Skills

SmartCOMM platform

Template design

Document generation

CCM concepts

Data mapping

XML/XSD/XSLT/XPath/JSON

Correspondence creation

SmartCOMM Designer/Developer tools

Job description

We are seeking experienced SmartCOMM Developers to design, develop, implement, and support enterprise customer communication management (CCM) solutions using the Smart Communications platform. The ideal candidate will have strong experience in developing customer correspondence, document generation, template design, and integration with enterprise systems.

Key Responsibilities

• Develop and customize interactive, batch, and on-demand communications
• Design, develop, and maintain customer communication solutions using SmartCOMM (Smart Communications)
• Create and manage communication templates, forms, letters, statements, and customer correspondence
• Work closely with business analysts and stakeholders to understand communication requirements
• Configure business rules, content libraries, reusable templates, and document workflows
• Integrate SmartCOMM solutions with upstream and downstream enterprise applications
• Participate in requirement analysis, design discussions, development, testing, and deployment activities
• Troubleshoot production issues and provide timely resolutions
• Perform code reviews and ensure adherence to development standards and best practices
• Support migration, upgrade, and enhancement initiatives within SmartCOMM environments
• Collaborate with QA teams during testing cycles and defect resolution

Requirements

• Experience : 6 years to 12 years
• Strong hands-on experience with Smart Communications (SmartCOMM) platform.
• Experience in SmartCOMM template design and development.
• Knowledge of document composition and customer communication management (CCM) concepts.
• Experience with data mapping and document generation processes.
• Understanding of XML, XSD, XSLT, XPath, JSON, and related technologies.
• Experience in creating correspondence, statements, notices, and customer-facing communications.
• Expertise in SmartCOMM Designer and Developer tools.

Benefits

Competitive compensation and benefits package:

• Competitive salary and performance-based bonuses
• Comprehensive benefits package
• Career development and training opportunities
• Flexible work arrangements (remote and/or office-based)
• Dynamic and inclusive work culture within a globally renowned group
• Private Health Insurance
• Pension Plan
• Paid Time Off
• Training & Development

Note: Benefits differ based on employee level.

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.

https://www.capgemini.com/us-en/about-us/who-we-are/