Operations Supervisor

Saffron Studios; Hassan, Mandya District, Mysuru; On-site; INR 600,000 - 900,000; Full time

Job summary

SaffronStays is seeking an Operations Supervisor in Hospitality Operations to manage audits, supervise caretakers, and drive guest satisfaction across properties in Karnataka. Lead daily briefings, ensure services are up-to-date, and collaborate with multiple departments to keep operations aligned with standards.

You will implement action plans, monitor budgets, and seek opportunities for new guest experiences while maintaining high service standards and strong guest relations.

Qualifications

• Proactive approach to daily operations.
• Excellent relationship management with guests.
• Willingness to travel across properties.

Responsibilities

• Conduct weekly, monthly, and quarterly audits.
• Conduct launch and other critical audits.
• Assess urgent needs/upgrades at properties and follow up.
• Conduct daily briefing/training of caretakers.
• Ensure all services are updated on the property at all times.
• Evaluate caretakers' performance and provide feedback to reporting authority.
• Collaborate with all departments to ensure smooth operations.
• Anticipate guest needs and respond promptly.
• Maintain a guest-oriented service culture within the team.
• Maintain staff performance and customer service standards.
• Execute short- and long-term action plans for Operations.
• Guide caretakers in day-to-day operations.
• Suggest guest experiences and capture feedback during stays.
• Address guest feedback/complaints with urgency.
• Maintain cordial relations with regular guests.
• Record financial transactions accurately.
• Manage travel and other expenses per budgets.
• Roll out new processes efficiently.
• Contribute to process improvements for efficient operations.
• Explore opportunities for new guest experiences.
• Ensure product/service quality aligns with SOPs.
• Assist other departments to achieve common business goals.

Job description

*SUPERVISOR*

Company Brief:

SaffronStays is a growing Micro Hospitality brand disrupting the hospitality market. We curate private vacation home experiences, making our member's vacations authentic and memorable. We bring to our guests unforgettable, private, and exclusive vacation homes where families can bond with loved ones whilst enjoying home-like hospitality and certainty of service standards.

We have 400+ homes in the best destinations across India & are looking to increase our presence on a national level.

Role: Operations Supervisor

Department: Hospitality Operations

Job Description:

• Conducting Weekly, Monthly, and Quarterly Audits


• Conducting Launch and other critical audits


• Assessing urgent needs /upgrades at properties and follow-up


• Conducting daily briefing /training of caretakers


• Ensure all the services are updated on the property at all times


• Evaluating caretakers performance and sharing feedback with reporting authority


• Work collaboratively with all departments to make sure operations are running smoothly in tandem with one another


• Anticipate all guest needs and respond promptly & accordingly


• Ensure Guest oriented approach is cultivated and maintained in the team


• Maintain standards for staff performance and customer service


• Executing short-term and long-term action plans for the Operations department


• Guiding and Assisting caretakers in day-to-day operations


• Anticipating guests needs and suggesting appropriate experiences to the guests.


• Actively seeking guest feedback during guest’s stay and ensuring his stay is delightful


• Ensuring all the guest's feedback/ complaints are addressed on the highest priority


• Taking guest feedback and maintaining a cordial relationship with regular guests


• Ensuring all the financial transactions are recorded with precision


• Ensuring the travel and other expenses are as per budgets


• Rolling out new processes efficiently


• Contribute to improving processes for efficient operations


• Exploring opportunities for new guest experiences


• Ensuring the product and service quality is as per standard operating procedures


• Assisting other departments to achieve common business goals

Requirements:

• Being proactive during the job


• Excellent relationship management skills with guests


• Extensive Travelling across properties as required by the organization


• A private vehicle is necessary with a valid license