Service Manager

Gurudev Motors; Chennai District; On-site; INR 600,000 - 800,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Career growth opportunities

Training and development

Friendly work environment

Job summary

Gurudev Motors in Chennai is seeking an experienced Service Manager to lead the after-sales service operations at our automobile dealership. The ideal candidate should demonstrate strong leadership skills and technical knowledge.

Your responsibilities include managing workshop operations, ensuring high customer satisfaction, and achieving service revenue targets. With a competitive salary and benefits, this role offers significant career growth opportunities.

Qualifications

• 12+ years of experience in automobile dealership service operations.
• Strong knowledge of workshop management and after-sales service.
• Ability to achieve operational and financial targets.

Responsibilities

• Manage daily workshop and service center operations.
• Lead, train, and motivate service advisors, technicians, and workshop staff.
• Ensure timely delivery of vehicles and adherence to quality standards.
• Monitor workshop productivity, efficiency, and profitability.
• Handle customer complaints and ensure excellent customer satisfaction.
• Achieve service revenue, labor, and spare parts targets.
• Coordinate with OEM representatives and ensure compliance with dealership standards.
• Maintain service records and operational KPIs.
• Ensure workplace safety and compliance with company policies.

Skills

Leadership skills

Technical knowledge

Customer handling

Workshop management

Communication skills

Education

Bachelor's degree in Mechanical/Automobile Engineering

Diploma in Mechanical/Automobile Engineering

Tools

Dealer Management Systems (DMS)

Job description

Service Manager - Car Showroom

• Job Title: Service Manager
• Industry: Automobile Dealership
• Location: Chennai
• Experience: 12 + Years
• Salary: *Best in the industry / As per experience

Job Summary

We are looking for an experienced and customer-focused Service Manager to lead the after-sales service operations at our automobile dealership. The ideal candidate should have strong leadership skills, technical knowledge, and experience in managing workshop operations while ensuring high customer satisfaction.

Key Responsibilities

• Manage daily workshop and service center operations.
• Lead, train, and motivate service advisors, technicians, and workshop staff.
• Ensure timely delivery of vehicles and adherence to quality standards.
• Monitor workshop productivity, efficiency, and profitability.
• Handle customer complaints and ensure excellent customer satisfaction.
• Achieve service revenue, labor, and spare parts targets.
• Coordinate with OEM representatives and ensure compliance with dealership standards.
• Maintain service records, reports, and operational KPIs.
• Ensure workplace safety and compliance with company policies.

Candidate Requirements

• Bachelor's degree or Diploma in Mechanical/Automobile Engineering preferred.
• 10 years of experience in automobile dealership service operations.
• Strong knowledge of workshop management and after-sales service.
• Excellent leadership, communication, and customer handling skills.
• Ability to achieve operational and financial targets.
• Experience with Dealer Management Systems (DMS) is an added advantage.

Preferred Industry

Automobile Dealerships (Passenger Vehicles)

Benefits

• Competitive salary
• Performance incentives
• Career growth opportunities
• Training and development
• Friendly and professional work environment