CEO - Dealership Head

YO IT Consulting; Bengaluru; On-site; INR 2,500,000 - 3,500,000; Full time

Job summary

YO IT Consulting is looking for a CXO - Dealership Head in Bengaluru to oversee overall business performance of the dealership. This role will focus on driving vehicle sales, service operations, and ensuring customer satisfaction while adhering to OEM standards.

The ideal candidate should have 15-20 years in the automobile industry, with substantial experience in dealership operations and leadership. This position offers a chance to strategize for both Passenger and Electric Vehicles.

Qualifications

• 15-20+ years of experience in the automobile industry.
• Minimum 5-8 years in a leadership role on the dealer side.
• Experience with dealership operations (sales and service) is critical.

Responsibilities

• Drive sales targets across Passenger Vehicles (PV) and Electric Vehicles (EV).
• Lead showroom and field sales teams to achieve targets.
• Oversee workshop operations and ensure customer satisfaction.
• Manage P&L responsibility of the dealership and budget controls.
• Ensure adherence to dealership standards and coordinate with OEM.
• Build and lead high-performing teams across functions.
• Ensure seamless end-to-end customer journey.
• Identify opportunities for new outlets and service centers.

Skills

Understanding of automobile dealership operations

Sales-driven mindset

Financial acumen (P&L ownership)

Leadership capabilities

Negotiation skills

Knowledge of EV ecosystem

Job description

Must Haves

• 15-20+ years of experience in automobile industry
• Minimum 5-8 years in leadership role (Dealer side)
• Experience with dealership operations (sales + service) is critical

Location: Bengaluru

Experience: 12 to 25 Years

Role Overview

The CXO - Dealership Head will be responsible for overall business performance, strategic growth, and operational excellence of the dealership. The role includes driving vehicle sales (PV/EV), service operations, customer satisfaction, and profitability while ensuring adherence to OEM standards.

Key Responsibilities

• Business & Revenue Growth: Drive sales targets across Passenger Vehicles (PV) and Electric Vehicles (EV). Develop local market strategies to increase market share and dealership footprint. Identify new revenue streams (fleet sales, institutional sales, rural penetration). Add should be instrumental in strategizing the Annual Business plan. To hon competence to frame policy and build governance.
• Sales Marketing Leadership: Lead showroom and field sales teams to achieve monthly and annual targets. Design and execute local marketing campaigns, roadshows, and promotions. Build strong relationships with corporate clients, fleet operators, and channel partners.
• After-Sales & Service excellence: Oversee workshop operations, spare parts, and service quality. Ensure high customer satisfaction scores (CSI/NPS). Drive service revenue, AMC packages, and repeat business.
• Financial Management: Manage P&L responsibility of the dealership. Budget driven cost controls, optimize working capital, and improve margins. Monitor inventory levels and ensure healthy stock turnover.
• OEM Compliance & Relationship: Ensure adherence to dealership standards and SOPs. Adhere to ‘Zero Tolerance Policy’. Maintain strong coordination with regional teams. Implement OEM-driven initiatives, audits, and digital systems.
• Team Leadership & HR: Build and lead high-performing teams across sales, service, finance, and operations. Drive training, performance management, and retention strategies. Foster a customer‑centric and performance‑driven culture.
• Customer Experience: Ensure seamless end‑to‑end customer journey from inquiry to delivery and service. Handle escalations and maintain brand reputation. Improve digital engagement and CRM effectiveness.
• Expansion & Network Development: Identify opportunities for new outlets, service centers or rural touchpoints. Support expansion into EV infrastructure and charging ecosystem.

Key Skills & Competencies

• Strong understanding of automobile dealership operations
• Sales-driven mindset with customer focus
• Financial and commercial acumen (P&L ownership)
• Leadership and team-building capabilitiesNegotiation and stakeholder management
• Knowledge of EV ecosystem (preferred)

Key Performance Indicators (KPIs)

• Vehicle sales volume & market share
• Dealership profitability (EBITDA)
• Customer Satisfaction Index (CSI) / Net Promoter Score (NPS)
• Workshop throughput & service revenue
• Inventory turnover ratio
• Employee productivity & retention