Shift Manager

Chaayos; Pune District, Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Chaayos is seeking a Shift Manager to supervise daily shift operations, ensuring smooth workflow, quality standards, and adherence to company policies.

You will lead a dedicated team, coordinate duty rosters, monitor performance, and aim for high customer satisfaction while meeting shift KPIs and accurate handovers. This role requires strong leadership, clear communication, and the ability to work under pressure in a fast-paced café environment.

Qualifications

• Proven leadership and team-management abilities.
• Strong communication and interpersonal skills.
• Problem-solving with decision-making capabilities.
• Time-management and organizational skills.
• Ability to work under pressure.

Responsibilities

• Oversee inventory management and stock levels.
• Control food costs and efficiency.
• Prepare and manage duty rosters.
• Ensure adherence to SOPs.
• Handle cash and customer interactions.
• Maintain FIFO and par stock levels.

Skills

Leadership

Communication

Problem solving

Time management

Team motivation

Job description

Shift Manager Roles and Responsibilities

The Shift Manager is responsible for effectively managing the day-to-day operations of the assigned shift, ensuring smooth workflow, employee productivity, customer satisfaction, quality standards, and compliance with company policies and procedures.

Key Responsibilities

• Inventory Management
• Food cost control
• Making duty roaster
• Ensure SOP are followed
• Cash Handling and Customer Handling
• FIFO and par stock maintenance

Key Performance Areas

• Shift productivity and operational efficiency
• Manpower utilization
• Employee attendance and discipline
• Customer satisfaction
• Quality and service standards
• Safety and compliance
• Achievement of shift targets and KPIs
• Accuracy of reports and shift handovers
• Reduction of errors, complaints, downtime, and operational losses

Authority

The Shift Manager is authorized to assign work, monitor employee performance, resolve routine operational issues, take immediate corrective action within company policy, and escape matters requiring higher-level approval.

Required Skills

• Leadership and team-management skills
• Good communication and interpersonal skills
• Problem-solving and decision-making ability
• Time-management and organizational skills
• Ability to work under pressure
• Basic reporting and documentation skills
• Knowledge of relevant SOPs, safety procedures, and company policies
• Ability to motivate and coach team members