Assistant Outlet Manager

INOX; New Delhi; Sur place; INR 900 000 - 1 200 000; Plein temps

Résumé du poste

INOX in Delhi is seeking a Store Operations Lead to ensure guest experience, hygiene compliance, and smooth store functioning across shifts. You will oversee incident handling, audits, and adherence to brand SOPs while guiding store teams to deliver excellent service.

The role covers inventory management, cash control, reporting, and driving sales targets with a focus on operational efficiency and safety. Experience in retail foodservice is preferred.

Responsabilités

• Drive guest experience by ensuring consistent service quality across all shifts.
• Oversee handling of escalated guest complaints and ensure timely and effective resolution.
• Monitor service standards, guest feedback, and upselling performance to improve customer satisfaction and revenue.
• Ensure strict adherence to brand SOPs, service protocols, and guest engagement standards.
• Ensure 100% compliance with FSSAI guidelines, hygiene standards, and brand food safety protocols.
• Conduct and review hygiene, sanitation, and safety audits across the store.
• Ensure corrective actions are implemented promptly for any compliance gaps.
• Train and guide shift managers and team members on food safety, hygiene, and workplace safety practices.
• Oversee daily store operations and ensure smooth functioning.
• Provide operational guidance to shift managers and team members during peak and non-peak hours.
• Ensure product availability, equipment uptime, and operational readiness at all times.
• Review daily sales reports, cash reconciliation, and variance reports.
• Monitor inventory levels, stock movement, wastage, and pilferage control.
• Coordinate and support internal and external audits, stock counts, and reconciliations.
• Ensure accurate and timely submission of operational, financial, and compliance reports.
• Lead, coach, and develop shift managers to ensure strong frontline leadership.
• Support manpower planning, shift rostering, and optimal deployment of staff.
• Conduct on-the-job training, refresher sessions, and performance reviews for shift managers.
• Support achievement of sales targets, cost control, and operational efficiency goals.

Description du poste

1. Guest Experience & Service Excellence

• Drive guest experience by ensuring consistent service quality across all shifts.
• Oversee handling of escalated guest complaints and ensure timely and effective resolution.
• Monitor service standards, guest feedback, and upselling performance to improve customer satisfaction and revenue.
• Ensure strict adherence to brand SOPs, service protocols, and guest engagement standards.

2. Hygiene, Safety & Regulatory Compliance

• Ensure 100% compliance with FSSAI guidelines, hygiene standards, and brand food safety protocols.
• Conduct and review hygiene, sanitation, and safety audits across the store.
• Ensure corrective actions are implemented promptly for any compliance gaps.
• Train and guide shift managers and team members on food safety, hygiene, and workplace safety practices.

3. Store Operations & Shift Oversight

• Oversee daily store operations and ensure smooth functioning.
• Provide operational guidance to shift managers and team members during peak and non-peak hours.
• Ensure product availability, equipment uptime, and operational readiness at all times.

4. Inventory, Cash Control & Reporting

• Review daily sales reports, cash reconciliation, and variance reports.
• Monitor inventory levels, stock movement, wastage, and pilferage control.
• Coordinate and support internal and external audits, stock counts, and reconciliations.
• Ensure accurate and timely submission of operational, financial, and compliance reports.

5. Team Leadership

• Lead, coach, and develop shift managers to ensure strong frontline leadership.
• Support manpower planning, shift rostering, and optimal deployment of staff.
• Conduct on-the-job training, refresher sessions, and performance reviews for shift managers.

6. Outlet Business Performance

• Support achievement of sales targets, cost control, and operational efficiency goals.