Shift Manager

Jubilant FoodWorks (JFL); Chennai District; On-site; INR 300,000 - 460,000; Full time

Job summary

Jubilant FoodWorks (JFL) is hiring a Shift Manager (QSR) to oversee restaurant operations during shifts in a fast-paced setting in Chennai district. You will lead the team, ensure food quality and safety, and drive service excellence to meet sales targets.

The role requires 2–4 years in QSR with at least 1 year in a Shift Manager position. Graduate or Diploma (preferred) is expected, along with strong leadership and communication skills.

Qualifications

• Graduate or diploma (preferred) in a relevant field.
• 2-4 years of QSR experience, including 1+ year in a Shift Manager role.

Responsibilities

• Manage day-to-day restaurant operations during shifts.
• Lead, motivate, and supervise team members.
• Ensure high standards of customer service and food quality.
• Maintain hygiene, food safety, and SOP compliance.
• Handle customer complaints and resolve operational issues.
• Monitor inventory, cash handling, and minimize wastage.
• Support achievement of sales and productivity targets.

Skills

Leadership & team management

Customer service orientation

Communication & problem-solving

Inventory & cash management

Fast-paced shift environment

Education

Graduate/Diploma (preferred)

Job description

Shift Manager (QSR)

Job Summary: The Shift Manager is responsible for managing restaurant operations during assigned shifts, ensuring excellent customer service, maintaining food quality and safety standards, leading the team, and achieving sales and operational targets.

Key Responsibilities

• Manage day-to-day restaurant operations during shifts.
• Lead, motivate, and supervise team members.
• Ensure high standards of customer service and food quality.
• Maintain hygiene, food safety, and SOP compliance.
• Handle customer complaints and resolve operational issues.
• Monitor inventory, cash handling, and minimize wastage.
• Support achievement of sales and productivity targets.

Qualifications

• Graduate/Diploma (preferred).
• 2-4 years of QSR, including 1+ year in a Shift Manager role.

Skills

• Leadership and team management
• Customer service orientation
• Communication and problem-solving
• Inventory and cash management
• Ability to work in a fast-paced, shift-based environment