Shift Manager

Delifrance India; New Delhi; On-site; INR 279,000 - 469,000; Full time

Job summary

Delifrance India is seeking a Shift Manager for a full-time on-site role in New Delhi, with duties spanning daily operations, supervising staff, and maintaining health and safety compliance. The position may involve responsibilities across multiple locations such as Ludhiana and Gurugram.

The role requires strong leadership, excellent communication, and problem-solving abilities, plus flexibility to work evenings and weekends to meet guest needs and ensure smooth service.

Qualifications

• Experience in F&B, especially QSR, Bakery, and Coffee Chains.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Ability to work flexible hours, including evenings and weekends.
• Bachelor's degree in Hospitality Management or related field preferred.

Responsibilities

• Oversee daily restaurant operations and supervise staff.
• Direct efficient preparation and sale of products for prompt delivery.
• Monitor inventory levels and ensure smooth operations.
• Ensure compliance with health and safety regulations and brand standards.
• Motivate and direct team to deliver fast, friendly service.
• Provide coaching and feedback to staff to improve capabilities.

Skills

Communication

Interpersonal skills

Fast-paced environment

Problem-solving

Decision-making

Flexible hours

Education

Bachelor's degree in Hospitality Management

Job description

Role Description

This is a full-time on-site role located in New Delhi for a Shift Manager/Ludhiana/Gurugram. The Shift Manager will be responsible for managing daily operations, supervising and training staff, ensuring compliance with health and safety regulations, monitoring inventory levels, and ensuring customer satisfaction.

Roles & Responsibilities

• Performs duties of the Team Member when necessary Duties And ResponsibilitiesMaintains inventory
• Directs efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines
• Reviews restaurant results to identify successes and areas for improvement
• Ensures that restaurant upholds operational and brand standards
• Motivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings
• Provides coaching and feedback to Team Members to increase the restaurant team's capabilities

Qualifications

• Worked in the F&B industry, especially QSR, Bakery, and Coffee Chains
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Strong problem-solving and decision-making skills
• Ability to work flexible hours, including evenings and weekends
• Bachelor's degree in Hospitality Management or related field is preferred.