Shift Incharge

WorkzApp; Mumbai; On-site; INR 179,000 - 279,000; Full time

Job summary

The Boston Cafe & Patisserie in Mumbai is seeking a Shift Incharge to lead daily café operations during your shift, ensuring smooth counter service and top-notch hygiene. You will manage a small team, handle cash, and contribute to exceptional customer experiences.

Key responsibilities include overseeing counter sales, stock control, daily sales reporting, and staff training, with rotating shifts and weekend work.

Qualifications

• Minimum 1 year of experience in retail, café, or counter sales operations.
• Strong communication and interpersonal skills.
• Proficiency in B2C sales and counter service.
• Experience in inventory management and stock control.
• 12th Pass or equivalent education.
• Age between 20 to 35 years.

Responsibilities

• Oversee all counter sales operations and ensure efficient service during your shift.
• Manage team members and ensure adherence to policies and service standards.
• Handle cash transactions, billing, and maintain accurate transaction records.
• Monitor and manage inventory levels, stock rotation, and ordering of supplies.
• Ensure cleanliness and hygiene standards are maintained across the café.
• Address customer complaints and resolve issues professionally.
• Prepare daily sales reports and communicate operational updates to management.
• Train and guide junior staff members on service protocols and product knowledge.

Skills

Communication skills

B2C sales

Team leadership

Cash handling

Inventory management

POS/billing experience

Retail/café experience

Basic English

Education

12th Pass or equivalent

Job description

Responds within 48 hours

About the role

About the Company The Boston Cafe & Patisserie is a dynamic café and patisserie establishment located in Mumbai, specializing in quality beverages and baked goods. The company is committed to delivering exceptional customer experiences through well-trained staff and excellent operational management.

Role Overview As a Shift Incharge, you will be responsible for managing daily café operations during your assigned shift. This is a full-time position where you will lead a team, ensure smooth counter service, and maintain high standards of customer satisfaction and hygiene.

Key Responsibilities • Oversee all counter sales operations and ensure efficient service delivery during your shift • Manage team members and ensure adherence to company policies and service standards • Handle cash transactions, billing, and maintain accurate transaction records • Monitor and manage inventory levels, stock rotation, and ordering of supplies • Ensure cleanliness and hygiene standards are maintained across the café • Address customer complaints and resolve issues professionally • Prepare daily sales reports and communicate operational updates to management • Train and guide junior staff members on service protocols and product knowledge

Must-Have Skills • Minimum 1 year of experience in retail, café, or counter sales operations • Strong communication and interpersonal skills • Proficiency in B2C sales and counter service • Experience in inventory management and stock control • Basic English proficiency • Ability to manage and lead a team effectively • 12th Pass or equivalent education • Age between 20 to 35 years

Good to Have • Experience in food and beverage industry • Knowledge of café operations and menu items • Experience with POS systems or billing software • Customer service certifications • Flexibility to work rotating shifts and weekends

What You Will Gain • Hands-on experience in retail and café management operations • Leadership and team management skills through direct supervision responsibilities • Enhanced customer service and problem-solving abilities in a fast-paced environment • Knowledge of inventory control and operational efficiency best practices • Career growth opportunities within the hospitality and retail sector

Resume Keywords: Shift Incharge, Counter Sales, Inventory Management, B2C Sales, Team Management, Café Operations, Retail Management, Customer Service, Cash Handling, Sales Operations, POS Management, Staff Supervision, Hospitality, Beverage Service, Food and Beverage

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Skills & tools

Counter Sales Inventory Management B2C Sales Team Management Communication Skills Cash Handling Customer Service