Shift Controller

Bigbasket; Ernakulam; On-site; INR 300,000 - 450,000; Full time

Job summary

Bigbasket is seeking a Warehouse Supervisor to oversee shift-wise manpower, attendance, and order picking in our Ernakulam distribution center. You will monitor picker productivity, ensure on-time picking and dispatch, and coordinate with Inventory, Order Allocation, and Dispatch teams.

You will conduct regular quality checks, oversee inventory coordination, maintain scanners and packing materials, and coach underperformers.

Qualifications

• Minimum 2 years of supervisory experience.
• Experience in warehouse/DC operations and shift management.
• Strong knowledge of picking, packing, quality checks, inventory coordination, and dispatch operations.

Responsibilities

• Manage shift-wise manpower, attendance, and absenteeism.
• Allocate orders and monitor picker productivity and efficiency.
• Ensure 100% on-time picking and dispatch.
• Conduct random and item-wise quality checks to maintain picking accuracy and product quality.
• Monitor shelf life and quality for replacement/VIP orders.
• Coordinate with Inventory, Order Allocation, and Dispatch teams.
• Ensure zero IBND and resolve hold/missing-crate orders.
• Maintain scanners, picking trolleys, crates, packing materials, labels, and other operational assets.
• Monitor hourly performance and provide training/coaching to underperformers.
• Maintain warehouse cleanliness, crate hygiene, aisles, handover logs, and incident registers.
• Ensure compliance with process audits and operational standards.

Skills

Shift management

People management

Quality checks

Inventory coordination

Dispatch operations

Training and coaching

Handheld scanners

Education

No degree specified

Tools

Handheld scanners

Job description

Role & responsibilities

• Manage shift-wise manpower, attendance, and absenteeism.
• Allocate orders and monitor picker productivity and efficiency.
• Ensure 100% on-time picking and dispatch.
• Conduct random and item-wise quality checks to maintain picking accuracy and product quality.
• Monitor shelf life and quality for replacement/VIP orders.
• Coordinate with Inventory, Order Allocation, and Dispatch teams.
• Ensure zero IBND (Inventory/Item Not Billed/Delivered as applicable to the process) and resolve hold/missing-crate orders.
• Maintain scanners, picking trolleys, crates, packing materials, labels, and other operational assets.
• Monitor hourly performance and provide training/coaching to underperformers.
• Maintain warehouse cleanliness, crate hygiene, aisles, handover logs, and incident registers.
• Ensure compliance with process audits and operational standards.

Preferred candidate profile

• Minimum 2 years of supervisory/team-handling experience.
• Experience in warehouse/DC operations and shift management.
• Strong knowledge of picking, packing, quality checks, inventory coordination, and dispatch operations.