ServiceNow Technical Lead

Shashwath Solution; Hyderabad, Chennai District, Bengaluru; On-site; INR 2,000,000 - 4,200,000; Full time

Job summary

Shashwath Solution is seeking a seasoned ServiceNow Technical Lead to own end-to-end design, development and delivery on the ServiceNow platform, with emphasis on CSM, Virtual Agent, Integrations, CMDB and Now Assist capabilities.

The ideal candidate will combine platform expertise with leadership, solution architecture and stakeholder management to drive scalable, secure, and performant implementations that align with business outcomes. Location: Hyderabad / Bengaluru.

Qualifications

• 6+ years of hands-on ServiceNow experience, with 3+ years in a technical lead or architect role.
• Delivery experience across CSM, Virtual Agent, CMDB, and Integrations.
• Strong development with JavaScript, Glide API, and core ServiceNow components.

Responsibilities

• Own end-to-end design, development, and delivery on the ServiceNow platform.
• Lead technical delivery and stakeholder engagement for scalable, secure implementations.
• Drive integration work (REST/SOAP, OAuth 2.0, MID Server, IntegrationHub) and platform health KPIs.

Skills

ServiceNow

JavaScript

Glide API

Solution architecture

Agile/Scrum

DevOps

Education

Bachelor's degree

Tools

REST/SOAP APIs

MID Server

Flow Designer

ATF

Job description

Overview:

• We are seeking a seasoned ServiceNow Technical Lead to own the end-to-end design, development, and delivery of solutions across the ServiceNow platform with a strong emphasis on Customer Service Management (CSM), Virtual Agent, Integrations, CMDB, and Now Assist (GenAI) capabilities.
• The ideal candidate will combine deep platform expertise with strong leadership, solution architecture, and stakeholder management skills to drive scalable, secure, and performant implementations that align with business outcomes.
• P3B-COTS
• Technical Lead ITSM, CSM, Integration, Scripting, Domain Separation

Responsibilities:

• 6+ years of hands-on experience with the ServiceNow platform, including 3+ years in a technical lead or solution architect role.
• Proven delivery experience across CSM, Virtual Agent, CMDB, and platform Integrations.
• Strong development expertise in JavaScript, Glide API, and core ServiceNow components: Business Rules, Client Scripts, Script Includes, UI Policies/Actions, ACLs, Flow Designer, and Delegated Development.
• Solid integration experience using REST/SOAP APIs, OAuth 2.0, MID Server, IntegrationHub, webhooks, and event-based integrations (e.g., Jira, Azure, MS Teams, Slack).
• Hands-on CMDB experience including class modeling, CI relationships, reconciliation, discovery sources, and CMDB health KPIs.
• Experience designing and configuring Virtual Agent solutions (NLU models, topics, dialog flows, and deflection strategies).
• Exposure to Now Assist / GenAI capabilities, including grounding responses using Knowledge and CMDB.
• Strong understanding of SDLC, Agile/Scrum, and ServiceNow DevOps practices (Update Sets, App Repository, ATF).

Qualifications:

• Excellent communication, stakeholder engagement, and technical documentation skills.
• Bachelor''s degree.
• ServiceNow Certification
• Good to Have.
• Location-Bengaluru,Chennai,Hyderabad,Pune