ServiceNow Technical Lead

Prodapt Solutions Private Limited; Chennai District; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Prodapt Solutions Private Limited is seeking a seasoned ServiceNow Technical Lead to own end-to-end design, development, and delivery across the ServiceNow platform, with emphasis on CSM, Virtual Agent, Integrations, CMDB and Now Assist capabilities.

The ideal candidate has 6+ years of hands-on ServiceNow experience, 3+ years in a technical lead role, strong JavaScript/Glide API skills, REST/SOAP integrations, and solid SDLC/Agile/DevOps knowledge to drive scalable enterprise implementations.

Qualifications

• Excellent communication, stakeholder engagement, and technical documentation.
• Bachelor's degree.
• ServiceNow Certification - Good to Have.

Responsibilities

• Own end-to-end design, development, and delivery on the ServiceNow platform.
• Lead and mentor teams as technical lead / solution architect.
• Deliver across CSM, Virtual Agent, CMDB, and platform Integrations.
• Design and configure REST/SOAP integrations and APIs.
• Work with Now Assist / GenAI grounding using Knowledge and CMDB.
• Ensure SDLC, Agile/Scrum and DevOps practices for ServiceNow.

Skills

ServiceNow Platform

Technical Lead

CSM

Virtual Agent

CMDB

Integrations

JavaScript

Glide API

Business Rules

Client Scripts

Script Includes

UI Policies/Actions

ACLs

Flow Designer

Delegated Development

REST APIs

SOAP APIs

OAuth 2.0

MID Server

IntegrationHub

Webhooks

Jira

Azure

MS Teams

Slack

CMDB class modeling

CI relationships

Discovery sources

CMDB health KPIs

NLU models

Knowledge grounding

GenAI capabilities

SDLC

Agile/Scrum

DevOps

Update Sets

App Repository

ATF

Communication

Documentation

Education

Bachelor's degree

Tools

Jira

Azure

MS Teams

Slack

Job description

Overview

We are seeking a seasoned ServiceNow Technical Lead to own the end-to-end design, development, and delivery of solutions across the ServiceNow platform— with a strong emphasis on Customer Service Management (CSM), Virtual Agent, Integrations, CMDB, and Now Assist (GenAI) capabilities. The ideal candidate will combine deep platform expertise with strong leadership, solution architecture, and stakeholder management skills to drive scalable, secure, and performant implementations that align with business outcomes.

Responsibilities

• 6+ years of hands-on experience with the ServiceNow platform, including 3+ years in a technical lead or solution architect role.
• Proven delivery experience across CSM, Virtual Agent, CMDB, and platform Integrations.
• Strong development expertise in JavaScript, Glide API, and core ServiceNow components: Business Rules, Client Scripts, Script Includes, UI Policies/Actions, ACLs, Flow Designer, and Delegated Development.
• Solid integration experience using REST/SOAP APIs, OAuth 2.0, MID Server, IntegrationHub, webhooks, and event-based integrations (e.g., Jira, Azure, MS Teams, Slack).
• Hands-on CMDB experience including class modeling, CI relationships, reconciliation, discovery sources, and CMDB health KPIs.
• Experience designing and configuring Virtual Agent solutions (NLU models, topics, dialog flows, and deflection strategies).
• Exposure to Now Assist / GenAI capabilities, including grounding responses using Knowledge and CMDB.
• Strong understanding of SDLC, Agile/Scrum, and ServiceNow DevOps practices (Update Sets, App Repository, ATF).

Requirements

• Excellent communication, stakeholder engagement, and technical documentation skills.
• Bachelor's degree.
• ServiceNow Certification - Good to Have.