ServiceNow Technical Lead

Prodapt Solutions Private Limited; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Prodapt Solutions Private Limited is seeking a seasoned ServiceNow Technical Lead to own end-to-end design, development, and delivery on the ServiceNow platform, with strong emphasis on CSM, Virtual Agent, Integrations, CMDB, and Now Assist capabilities.

The ideal candidate combines platform expertise with leadership, solution architecture, and stakeholder management to drive scalable, secure, and performant implementations that align with business outcomes.

Qualifications

• 6+ years hands-on ServiceNow experience.
• 3+ years in a technical lead or solution architect role.
• Experience across CSM, Virtual Agent, CMDB, and platform integrations.

Responsibilities

• Own end-to-end design, development, and delivery on the ServiceNow platform.
• Lead delivery across CSM, Virtual Agent, CMDB, and integrations.
• Architect solutions with strong stakeholder engagement and SDLC/Agile practices.

Skills

ServiceNow platform

Solution architecture

Stakeholder mgmt

JavaScript

REST/SOAP APIs

CMDB

Now Assist/GenAI

DevOps/SDLC

Education

Bachelor's degree

Tools

Flow Designer

IntegrationHub

MID Server

ATF

App Repository

Job description

Overview

We are seeking a seasoned ServiceNow Technical Lead to own the end-to-end design, development, and delivery of solutions across the ServiceNow platform—with a strong emphasis on Customer Service Management (CSM), Virtual Agent, Integrations, CMDB, and Now Assist (GenAI) capabilities. The ideal candidate will combine deep platform expertise with strong leadership, solution architecture, and stakeholder management skills to drive scalable, secure, and performant implementations that align with business outcomes.

Responsibilities

• 6+ years of hands-on experience with the ServiceNow platform, including 3+ years in a technical lead or solution architect role.
• Proven delivery experience across CSM, Virtual Agent, CMDB, and platform Integrations.
• Strong development expertise in JavaScript, Glide API, and core ServiceNow components: Business Rules, Client Scripts, Script Includes, UI Policies/Actions, ACLs, Flow Designer, and Delegated Development.
• Solid integration experience using REST/SOAP APIs, OAuth 2.0, MID Server, IntegrationHub, webhooks, and event-based integrations (e.g., Jira, Azure, MS Teams, Slack).
• Hands‑on CMDB experience including class modeling, CI relationships, reconciliation, discovery sources, and CMDB health KPIs.
• Experience designing and configuring Virtual Agent solutions (NLU models, topics, dialog flows, and deflection strategies).
• Exposure to Now Assist / GenAI capabilities, including grounding responses using Knowledge and CMDB.
• Strong understanding of SDLC, Agile/Scrum, and ServiceNow DevOps practices (Update Sets, App Repository, ATF).

Requirements

• Excellent communication, stakeholder engagement, and technical documentation skills.
• Bachelor's degree.
• ServiceNow Certification - Good to Have.