ServiceNow Project Manager/Scrum Master

Prodapt Solutions Private Limited; Chennai District; On-site; INR 3,000,000 - 4,500,000; Full time

Job summary

Prodapt Solutions Private Limited in Chennai seeks a seasoned ServiceNow Technical Lead to own end-to-end design, development, and delivery of solutions across the ServiceNow platform—CSM, Virtual Agent, Integrations, CMDB, and Now Assist (GenAI).

You will lead architecture, drive secure, scalable implementations, and collaborate with stakeholders to align technology with business outcomes.

Qualifications

• 6+ years of hands-on ServiceNow experience, with 3+ years in a technical lead or solution architect role.
• Delivery experience across CSM, Virtual Agent, CMDB, and platform integrations.
• Strong development in JavaScript, Glide API, and ServiceNow components (BR, Client Scripts, Script Includes, UI Policies/Actions, ACLs, Flow Designer).
• Hands-on CMDB: class modeling, CI relationships, reconciliation, discovery sources.
• Experience designing Virtual Agent solutions (NLU models, topics, dialog flows, deflection).
• Exposure to Now Assist / GenAI capabilities, with grounding via Knowledge and CMDB.
• Understanding of SDLC, Agile/Scrum, and ServiceNow DevOps practices (Update Sets, App Repository, ATF).

Responsibilities

• 6+ years of hands-on experience with the ServiceNow platform, including 3+ years in a technical lead or solution architect role.
• Proven delivery experience across CSM, Virtual Agent, CMDB, and platform Integrations.
• Strong development expertise in JavaScript, Glide API, and core ServiceNow components: Business Rules, Client Scripts, Script Includes, UI Policies/Actions, ACLs, Flow Designer, and Delegated Development.
• Hands‑on CMDB experience including class modeling, CI relationships, reconciliation, discovery sources.
• Experience designing and configuring Virtual Agent solutions (NLU models, topics, dialog flows, and deflection strategies).
• Exposure to Now Assist / GenAI capabilities, including grounding responses using Knowledge and CMDB.
• Strong understanding of SDLC, Agile/Scrum, and ServiceNow DevOps practices (Update Sets, App Repository, ATF).

Skills

ServiceNow platform

CSM

Virtual Agent

Integrations

CMDB

Now Assist GenAI

JavaScript

Glide API

Business Rules

Client Scripts

Script Includes

UI Policies

UI Actions

ACLs

Flow Designer

Delegated Development

REST APIs

SOAP APIs

OAuth 2.0

MID Server

IntegrationHub

Jira

Azure

MS Teams

Slack

Discovery

Education

Bachelor's degree

Tools

Jira

Azure

MS Teams

Slack

REST APIs

SOAP APIs

Job description

Overview

We are seeking a seasoned ServiceNow Technical Lead to own the end-to-end design, development, and delivery of solutions across the ServiceNow platform—with a strong emphasis on Customer Service Management (CSM), Virtual Agent, Integrations, CMDB, and Now Assist (GenAI) capabilities. The ideal candidate will combine deep platform expertise with strong leadership, solution architecture, and stakeholder management skills to drive scalable, secure, and performant implementations that align with business outcomes.

Responsibilities

• 6+ years of hands-on experience with the ServiceNow platform, including 3+ years in a technical lead or solution architect role.
• Proven delivery experience across CSM, Virtual Agent, CMDB, and platform Integrations.
• Strong development expertise in JavaScript, Glide API, and core ServiceNow components: Business Rules, Client Scripts, Script Includes, UI Policies/Actions, ACLs, Flow Designer, and Delegated Development.
• Solid integration experience using REST/SOAP APIs, OAuth 2.0, MID Server, IntegrationHub, webhooks, and event-based integrations (e.g., Jira, Azure, MS Teams, Slack).
• Hands‑on CMDB experience including class modeling, CI relationships, reconciliation, discovery sources, and CMDB health KPIs.
• Experience designing and configuring Virtual Agent solutions (NLU models, topics, dialog flows, and deflection strategies).
• Exposure to Now Assist / GenAI capabilities, including grounding responses using Knowledge and CMDB.
• Strong understanding of SDLC, Agile/Scrum, and ServiceNow DevOps practices (Update Sets, App Repository, ATF).

Requirements

• Excellent communication, stakeholder engagement, and technical documentation skills.
• Bachelor's degree.
• ServiceNow Certification - Good to Have.