ServiceNow Project Manager/Scrum Master

Prodapt; Chennai District; On-site; INR 3,000,000 - 5,400,000; Full time

Job summary

Prodapt seeks a seasoned ServiceNow Technical Lead to own end-to-end design, development, and delivery across the ServiceNow platform, with emphasis on CSM, Virtual Agent, CMDB, and Integrations. Strong leadership and stakeholder management are required to drive scalable, secure, and high-performing solutions aligned to business outcomes.

The candidate should have 6+ years of hands-on ServiceNow experience, 3+ years in a lead role, and solid knowledge of SDLC, Agile/Scrum, and DevOps practices

Qualifications

• 6+ years hands-on ServiceNow experience, incl. 3+ years as technical lead/architect.
• Delivery across CSM, Virtual Agent, CMDB and platform integrations.
• Strong development in JavaScript, Glide API, and core ServiceNow components.
• Experience with REST/SOAP, OAuth 2.0, MID Server, IntegrationHub, webhooks and event-based integrations.
• Hands-on CMDB with class modeling, relationships, and health KPIs.
• Experience designing Virtual Agent solutions (NLU, topics, dialogs).
• Exposure to Now Assist / GenAI capabilities and grounding responses using Knowledge/CMDB.
• Solid SDLC, Agile/Scrum, and ServiceNow DevOps practices (Update Sets, App Repository, ATF).

Responsibilities

• Own end-to-end design, development, and delivery on ServiceNow.”
• Lead delivery across CSM, Virtual Agent, CMDB, and integrations.
• Drive scalable, secure, and high-performance implementations.
• Guide SDLC, Agile/Scrum and DevOps practices on projects.

Skills

ServiceNow

JavaScript

Glide API

CMDB

CSM

Virtual Agent

Integrations

Now Assist

SDLC

Agile/Scrum

Education

Bachelor's degree

ServiceNow Certification

Tools

MID Server

IntegrationHub

OAuth 2.0

REST APIs

SOAP APIs

Jira

Azure

MS Teams

Slack

Job description

Overview

We are seeking a seasoned ServiceNow Technical Lead to own the end-to-end design, development, and delivery of solutions across the ServiceNow platform—with a strong emphasis on Customer Service Management (CSM), Virtual Agent, Integrations, CMDB, and Now Assist (GenAI) capabilities. The ideal candidate will combine deep platform expertise with strong leadership, solution architecture, and stakeholder management skills to drive scalable, secure, and performant implementations that align with business outcomes.

Responsibilities

• 6+ years of hands-on experience with the ServiceNow platform, including 3+ years in a technical lead or solution architect role.


• Proven delivery experience across CSM, Virtual Agent, CMDB, and platform Integrations.


• Strong development expertise in JavaScript, Glide API, and core ServiceNow components: Business Rules, Client Scripts, Script Includes, UI Policies/Actions, ACLs, Flow Designer, and Delegated Development.


• Solid integration experience using REST/SOAP APIs, OAuth 2.0, MID Server, IntegrationHub, webhooks, and event-based integrations (e.g., Jira, Azure, MS Teams, Slack).


• Hands-on CMDB experience including class modeling, CI relationships, reconciliation, discovery sources, and CMDB health KPIs.


• Experience designing and configuring Virtual Agent solutions (NLU models, topics, dialog flows, and deflection strategies).


• Exposure to Now Assist / GenAI capabilities, including grounding responses using Knowledge and CMDB.


• Strong understanding of SDLC, Agile/Scrum, and ServiceNow DevOps practices (Update Sets, App Repository, ATF).

Requirements

• Excellent communication, stakeholder engagement, and technical documentation skills.


• Bachelor's degree.


• ServiceNow Certification - Good to Have.