ServiceNow - Technical Consultant - Discovery Engineer

NTT DATA BUSINESS SOLUTIONS; New Delhi; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS in Delhi is seeking a Senior ServiceNow Technical Consultant to lead complex ServiceNow implementations and solutions, with a focus on customer service management (CSM). You will design, configure, and deliver scalable CSM solutions, integrating with CRM and ERP systems, and mentor a project team across Agile environments.

The ideal candidate holds CIS CSM certification, 8+ years in ServiceNow, and strong communications to engage stakeholders and drive digital

Qualifications

• 8+ years of experience in ServiceNow and 4+ years in CSM.
• Bachelor's or Master's degree in Computer Science/Information Technology or related field.
• Certifications: CIS CSM certification preferred/required.

Responsibilities

• Lead design and delivery of scalable CSM solutions aligned with enterprise architecture.
• Provide hands-on expertise across CSM modules including Case Management, Knowledge Management, Entitlements, and Customer Onboarding.

Skills

Communication

Stakeholder management

Agile methodologies

DevOps

Independent work

Education

Bachelor's or Master's in CS/IT

Tools

ServiceNow

JavaScript

Flow Designer

GlideScript

REST/SOAP APIs

IntegrationHub

MID Server

Job description

Job Summary

About the Role:

We are seeking a highly certified and experienced Senior ServiceNow Technical Consultant to lead and deliver complex ServiceNow implementations and solutions. This role demands deep technical expertise, strategic thinking, and a passion for driving digital transformation through the ServiceNow platform.

Details

Location: Delhi

Job Type: Full-Time

Key Responsibilities

• Lead design and delivery of scalable CSM solutions aligned with enterprise architecture and industry best practices.
• Provide strong hands-on expertise across CSM modules including Case Management, Knowledge Management, Entitlements, and Customer Onboarding.
• Strong knowledge of CSM data models, case lifecycle, and customer workflows.
• Architect and manage real-time integrations with CRM, finance systems, and third-party platforms
• Demonstrate proficiency in REST/SOAP APIs, IntegrationHub, MID Server, and integration workflows.
• Integrate ServiceNow with CRM systems, ERP platforms, financial systems, and external applications.
• Oversee interoperability and ensure seamless data flow across platforms.
• Apply working knowledge of ITSM processes (Incident, Problem, Change, Service Catalog) mapped to ITIL standards.

Required Qualifications

• Bachelors or Masters degree in Computer Science, Information Technology, or related field.
• 8+ years of experience in ServiceNow and 4+ years of CSM experience.
• Proven track record of successful ServiceNow implementations in enterprise environments. - 2+ Years
• Certifications (Required/Preferred):
• Required:
• Should be CIS CSM certified.

Skills Competencies

• Strong understanding of ServiceNow architecture and data model.
• Proficiency in JavaScript, GlideScript, Flow Designer, and ServiceNow Studio.
• Experience with Agile methodologies and DevOps practices.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.