ServiceNow - Technical Consultant_Event Management Engineer

NTT DATA BUSINESS SOLUTIONS; New Delhi; On-site; INR 2,600,000 - 4,200,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS is seeking a highly experienced Senior ServiceNow Technical Consultant to lead complex implementations and drive digital transformation on the ServiceNow platform.

Role requires deep technical expertise, architectural oversight, and hands-on work across CSM/ITSM modules, including Case Management, Knowledge Management, and Entitlements, with strong integration capabilities to CRM and ERP systems.

Qualifications

• Bachelor's or Master's degree in Computer Science, IT, or related field.
• 8+ years of ServiceNow experience and 4+ years in CSM.
• Proven track record of enterprise ServiceNow implementations.
• CIS CSM certification preferred.

Responsibilities

• Lead design and delivery of scalable CSM solutions aligned with enterprise architecture.
• Provide hands-on expertise across CSM modules including Case Management and Knowledge Management.
• Architect and manage real-time integrations with CRM, ERP, and third-party systems.
• Demonstrate proficiency with REST/SOAP APIs, IntegrationHub, MID Server, and workflows.
• Oversee interoperability and ensure smooth data flow across platforms.
• Apply ITIL-aligned ITSM processes (Incident, Problem, Change, Service Catalog).

Skills

ServiceNow architecture

JavaScript

GlideScript

Flow Designer

ServiceNow Studio

Agile methodologies

DevOps practices

Communication skills

Stakeholder management

Independent worker

Education

Bachelor's or Master's in CS/IT

Tools

IntegrationHub

MID Server

REST/SOAP APIs

Job description

Job Details

ServiceNow Technical Consultant_Event Management Engineer

Req ID: phone_number

Location: On-site (as required)

Job Type: Full-Time

Job Summary

About the Role: We are seeking a highly certified and experienced Senior ServiceNow Technical Consultant to lead and deliver complex ServiceNow implementations and solutions. This role demands deep technical expertise, strategic thinking, and a passion for driving digital transformation through the ServiceNow platform.

Responsibilities

• Lead design and delivery of scalable CSM solutions aligned with enterprise architecture and industry best practices.
• Provide strong hands-on expertise across CSM modules including Case Management, Knowledge Management, Entitlements, and Customer Onboarding.
• Strong knowledge of CSM data models, case lifecycle, and customer workflows.
• Architect and manage real-time integrations with CRM, finance systems, and third-party platforms.
• Demonstrate proficiency in REST/SOAP APIs, IntegrationHub, MID Server, and integration workflows.
• Integrate ServiceNow with CRM systems, ERP platforms, financial systems, and external applications.
• Oversee interoperability and ensure seamless data flow across platforms.
• Apply working knowledge of ITSM processes (Incident, Problem, Change, Service Catalog) mapped to ITIL standards.

Required Qualifications

• Bachelors or Masters degree in Computer Science, Information Technology, or related field.
• 8+ years of experience in ServiceNow and 4+ years of CSM experience.
• Proven track record of successful ServiceNow implementations in enterprise environments.
• Certifications (Required/Preferred): Should be CIS CSM certified.

Skills Competencies

• Strong understanding of ServiceNow architecture and data model.
• Proficiency in JavaScript, GlideScript, Flow Designer, and ServiceNow Studio.
• Experience with Agile methodologies and DevOps practices.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.