ServiceNow - Technical Consultant_CMDB Administrator

NTT DATA BUSINESS SOLUTIONS; New Delhi; On-site; INR 3,500,000 - 5,600,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS in India seeks a Senior ServiceNow Technical Consultant to lead complex ServiceNow implementations across CSM and ITSM. You will architect solutions, drive digital transformation, and mentor teams.

The role requires deep technical expertise in CSM, JavaScript, REST/SOAP, IntegrationHub, MID Server, and ITIL practices, with a track record of enterprise deployments and strong stakeholder management.

Qualifications

• Bachelor's or Master's degree in CS/IT or related field.
• 8+ years of ServiceNow experience, 4+ years in CSM.
• Proven track record of enterprise ServiceNow implementations.

Responsibilities

• Lead design and delivery of scalable CSM solutions aligned with enterprise architecture.
• Provide hands-on expertise across CSM modules including Case Management, Knowledge Management, Entitlements, and Customer Onboarding.
• Strong knowledge of CSM data models, case lifecycle, and customer workflows.
• Architect and manage real-time integrations with CRM, finance systems, and third-party platforms.
• Demonstrate proficiency in REST/SOAP APIs, IntegrationHub, MID Server, and integration workflows.
• Integrate ServiceNow with CRM systems, ERP platforms, financial systems, and external applications.
• Oversee interoperability and ensure seamless data flow across platforms.
• Apply working knowledge of ITSM processes (Incident, Problem, Change, Service Catalog) mapped to ITIL standards.

Skills

ServiceNow

CSM

JavaScript

REST APIs

IntegrationHub

MID Server

ITIL

Workflow Design

Stakeholder Mgmt

Education

Bachelor's or Master's degree in Computer Science/IT

Tools

REST/SOAP

Job description

Job Summary

We are seeking a highly certified and experienced Senior ServiceNow Technical Consultant to lead and deliver complex ServiceNow implementations and solutions. This role demands deep technical expertise, strategic thinking, and a passion for driving digital transformation through the ServiceNow platform.

Req Details

Req ID: phone_number

Location: On-site (as required)

Job Type: Full-Time

Responsibilities

• Lead design and delivery of scalable CSM solutions aligned with enterprise architecture and industry best practices.
• Provide strong hands-on expertise across CSM modules including Case Management, Knowledge Management, Entitlements, and Customer Onboarding.
• Strong knowledge of CSM data models, case lifecycle, and customer workflows.
• Architect and manage real-time integrations with CRM, finance systems, and third-party platforms
• Demonstrate proficiency in REST/SOAP APIs, IntegrationHub, MID Server, and integration workflows.
• Integrate ServiceNow with CRM systems, ERP platforms, financial systems, and external applications.
• Oversee interoperability and ensure seamless data flow across platforms.
• Apply working knowledge of ITSM processes (Incident, Problem, Change, Service Catalog) mapped to ITIL standards.

Required Qualifications

• Bachelors or Masters degree in Computer Science, Information Technology, or related field.
• 8+ years of experience in ServiceNow and 4+ years of CSM experience.
• Proven track record of successful ServiceNow implementations in enterprise environments.

Certifications

• Should be CIS CSM certified.

Skills Competencies

• Strong understanding of ServiceNow architecture and data model.
• Proficiency in JavaScript, GlideScript, Flow Designer, and ServiceNow Studio.
• Experience with Agile methodologies and DevOps practices.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.