ServiceNow - Technical Consultant_ITAM/APM Admin

NTT DATA BUSINESS SOLUTIONS; New Delhi; On-site; INR 2,400,000 - 3,200,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS is seeking a Senior ServiceNow Technical Consultant_ITAM/APM Admin to lead complex ServiceNow implementations from Delhi, India. This full-time, on-site role requires deep technical expertise, strategic thinking, and a passion for digital transformation on the ServiceNow platform.

You will design and deliver scalable CSM solutions, work across Case Management, Knowledge Management, Entitlements, and Customer Onboarding, and drive integrations with CRM, ERP, and

Qualifications

• Bachelor's or Masters degree in Computer Science, Information Technology, or related field.
• 2-3 years of experience in ServiceNow and 2+ years of CSM experience.
• Proven track record of successful ServiceNow implementations in enterprise environments.

Responsibilities

• Lead design and delivery of scalable CSM solutions aligned with enterprise architecture and industry best practices.
• Provide strong hands-on expertise across CSM modules including Case Management, Knowledge Management, Entitlements, and Customer Onboarding.
• Strong knowledge of CSM data models, case lifecycle, and customer workflows.
• Architect and manage real-time integrations with CRM, finance systems, and third-party platforms
• Demonstrate proficiency in REST/SOAP APIs, IntegrationHub, MID Server, and integration workflows.
• Integrate ServiceNow with CRM systems, ERP platforms, financial systems, and external applications.
• Oversee interoperability and ensure seamless data flow across platforms.
• Apply working knowledge of ITSM processes (Incident, Problem, Change, Service Catalog) mapped to ITIL standards.

Skills

ServiceNow architecture

JavaScript

Flow Designer

ServiceNow Studio

REST/SOAP APIs

IntegrationHub

MID Server

ITIL

Stakeholder management

Education

Bachelor's or Master's in CS/IT or related field

Tools

IntegrationHub

MID Server

REST APIs

SOAP APIs

Job description

Job Summary

We are seeking a highly certified and experienced Senior ServiceNow Technical Consultant_ITAM/APM Admin to lead and deliver complex ServiceNow implementations and solutions. This role demands deep technical expertise, strategic thinking, and a passion for driving digital transformation through the ServiceNow platform. Location: Delhi, India. Job Type: Full-Time. On-site (as required).

Responsibilities

• Lead design and delivery of scalable CSM solutions aligned with enterprise architecture and industry best practices.
• Provide strong hands-on expertise across CSM modules including Case Management, Knowledge Management, Entitlements, and Customer Onboarding.
• Strong knowledge of CSM data models, case lifecycle, and customer workflows.
• Architect and manage real-time integrations with CRM, finance systems, and third-party platforms
• Demonstrate proficiency in REST/SOAP APIs, IntegrationHub, MID Server, and integration workflows.
• Integrate ServiceNow with CRM systems, ERP platforms, financial systems, and external applications.
• Oversee interoperability and ensure seamless data flow across platforms.
• Apply working knowledge of ITSM processes (Incident, Problem, Change, Service Catalog) mapped to ITIL standards.

Required Qualifications

• Bachelors or Masters degree in Computer Science, Information Technology, or related field.
• 2-3 years of experience in ServiceNow and 2+ years of CSM experience.
• Proven track record of successful ServiceNow implementations in enterprise environments. - 1+ Years

Certifications

• Should be CIS CSM certified.

Skills Competencies

• Strong understanding of ServiceNow architecture and data model.
• Proficiency in JavaScript, GlideScript, Flow Designer, and ServiceNow Studio.
• Experience with Agile methodologies and DevOps practices.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.