ServiceNow Tech Lead

Tekskills Inc.; Dadri; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

You will guide technical design, produce functional specifications, and work with customers, business analysts, and PMs while maintaining up-to-date knowledge of automation and service delivery best practices.

Qualifications

• Total 15+ years of experience including 10 years in ServiceNow ITSM, ITOM, OMT and Java.
• Must have knowledge of end to end implementation, customization and enhancement of ServiceNow and its integration with third party tools
• Must have ability to do process flow analysis and process redesign.
• Responsible for sharing the best practices and consultation throughout the technical design of the project.
• Responsible for producing a detailed functional design document to match customer requirements.
• Ability to co team with the Technical Team to produce a technical specification for custom development and systems integration requirements
• Should have knowledge of automation projects.
• Strong desire to maintain current ServiceNow knowledge through self study and utilization of available training.
• Should be able to manage customer and business analysts, project managers and other stakeholders in the project.
• Strong understanding of risk frameworks such as ISO 27001, NIST, SOX, etc.
• Expertise in ServiceNow scripting, workflows, data model customization, and integrations (REST/SOAP APIs).

Responsibilities

• Share best practices during the project's technical design.
• Produce a detailed functional design document to match customer requirements.
• Collaborate with the technical team to produce technical specifications for custom development and integrations.
• Manage customers, business analysts, project managers and other stakeholders.
• Maintain current ServiceNow knowledge through self-study and training.
• Understand and apply risk frameworks such as ISO 27001, NIST and SOX in project delivery.

Skills

ServiceNow ITSM

ServiceNow ITOM

ServiceNow Integration (REST/SOAP)

Java

End-to-end implementation

Process redesign

Tools

REST API integration

SOAP API integration

Job description

Role: ServiceNow Tech Lead

Location: Pune

Work Mode: Onsite(4-5 days must)

• Total 15+ years of experience including 10 years in ServiceNow ITSM, ITOM, OMT and Java.
• Must have knowledge of end to end implementation, customization and enhancement of ServiceNow and its integration with third party tools
• Must have ability to do process flow analysis and process redesign.
• Responsible for sharing the best practices and consultation throughout the technical design of the project.
• Responsible for producing a detailed functional design document to match customer requirements.
• Ability to co team with the Technical Team to produce a technical specification for custom development and systems integration requirements
• Should have knowledge of automation projects.
• Strong desire to maintain current ServiceNow knowledge through self study and utilization of available training.
• Should be able to manage customer and business analysts, project managers and other stakeholders in the project.
• Strong understanding of risk frameworks such as ISO 27001, NIST, SOX, etc.
• Expertise in ServiceNow scripting, workflows, data model customization, and integrations (REST/SOAP APIs).